Side Star Resort

I'm not sure where to start...As an English family, we were made to feel quite uncomfortable. We were always greeted in German, which was fine, but as soon as we responded and the staff realised we were English, the majority of the staff dismissed and ignored us throughout our stay. Most attentive member of staff was Tanner, who was very friendly and approachable. My 14 year old daughter even used her own pocket money to tip him! We had issues with our air conditioning and had to call through to reception three times to sort this but each time they sent someone immediately, which was great... unfortunately the first two times they didn't rectify the situation and the staff left our rooms without explanation but it was sorted the third time, thankfully! The bar staff....well, I highly recommend management seriously looking at the level of professionalism the bar staff possess. I first hand witnessed two bar men (and I use the word men lightly) making fun of a disabled child. These staff were at the small pool bar 11/09/25. They spoke good English as they had previously served me but as soon as I confronted them about the disgusting remarks they made, the one pretended to not speak English.... Convenient. I asked for they're names as unfortunately both of they're name badges said "trainee" and again, they pretended to not understand me. As I walked away, they proceeded to laugh at me....this was the first day of my holiday which as anyone could imagine, left quite a sour taste in my mouth. If the bar staff weren't making comments about us, we were witnessing them point and laugh about others. Couldn't fault the cleaners, we were more than happy to tip them as they work extremely hard and clearly take pride in their work. Mini fridge restocked daily, but as the other reviews state, the chocolate milk was only on the first day which was odd but not the end of the world. We spoke to a few fellow guest who have experienced different issues, some quite severe such as inappropriate sexualised behaviour towards young girls.... completely unacceptable. Would we return? Absolutely not. This hotel could be great, the potential is insane! Perfect location and the beach is beautiful but quite a few staff made our experience very uncomfortable which is a huge shame.

Amazing hotel / wonderful staff Plenty of food choices - the pool was great esp the little pool helping our 3 year old gain confidence in the water & left almost swimming himself after our 10 night stay - was a family of 10 holiday & we all throughly enjoyed the stay / rooms lovely & spacious- cleaned daily & mini fridge stocked daily too

This is our second time back at this hotel we loved the first time. But this time has excelled. Especially the Animation team this time. Always got everyone involved and had time for us individually. Especially Ceren who not only was excellent in everything she done but always with a smile on her face. First class hotel and first class Animation. We will definitely be back. Keep up the good work Side Star resort.

The hotel is nice and very close to the airport only a 50 minutes drive. But this hotel is mainly for German people, the workers would greet and speak to you in German and know a little bit of English. If you are German I would recommend the hotel. The hotels food options changes every day and the snack bars located by the pool and beach has very good options especially for picky people. The family room was clean and nice despite the room with two beds had only one charger outlet. The room has a minibar stocked up once a day with several of drinks. But they only give chocolate milk only on day one which is weird and should be topped up everyday with it. The whole animation team are very friendly. Halil stood out to me the most as he would come and speak to me and involve me in the activities, his English and German is very good. Every morning the team would come around to say good morning, speak to you and do their dance. They provide activities through out the day and parties. During the day they would come around with different challenges such as mini golf, catch the tennis ball with the container and catch the bar. I had an issue with a bartender that works night shift at the main bar beside the pool, I had spoken to the mangers Fatma and another individual regarding the problems and they took actions immediately and apologised. Despite them dealing with it the bartender will still not greet me, speak to me. And he would just stare at me as I order a drink with a different bartender which made me feel uncomfortable as this issue continued every night. The best bartender would go to Tayfun that works at the bar beside the slide and he deserves genuine recognition. Since day one he’s always made me and my friend feel welcomed with joyful energy and does cool tricks with the drinks. He would make conversations with you in a nice way and would always be smiling. Also he makes the best drinks.

I’ll start by saying this: if you’re German, I would recommend this hotel, but if you’re Turkish or from another country, I personally wouldn’t. The staff’s priority seems to be Germans — they smile more and treat them differently, while we, as Turkish people in our own country, didn’t receive the same treatment. When we arrived, the welcome from the women at reception was genuinely kind, and the gentleman who showed us to our room was also very welcoming. We stayed in a family room, which was nice overall, though it was strange that the twin bedroom only had one plug socket. The minibar was a pleasant surprise with more options than I’ve seen in previous hotels. However, I drank a chocolate milk on the first day, and it wasn’t replaced until the very last day of my week-long stay — something they should pay more attention to, especially since it’s supposed to be restocked daily. The food was one of the highlights. There was a different variety each day, and it never felt repetitive. That said, the chips at breakfast and dinner were always disappointing — they tasted like leftovers. On the other hand, the snack bars were excellent, especially the one by the pool, which had amazing, fresh options and great variety. The man working at the pasta section was kind and friendly. The beach snack bar was good too, though not quite as impressive as the pool one. The beach itself was one of the best I’ve been to: sandy, clean, and fun, even when the waves got a little strong. The sea temperature was just right, but the pool was always extremely cold. You do get used to it after a while, but it’s still a bit uncomfortable at first. The slides weren’t too exciting, except for the rainbow slide, which was actually really fun. One thing that surprised me was that the hotel didn’t provide bottled water. At first, I was worried the water machines would taste like tap water, but they turned out to be very refreshing and always ice cold. Drinks at the bar were also great, especially the cocktails and mocktails. Unfortunately, many of the bartenders seemed moody, except for one man with round glasses who worked mornings. A special mention goes to Tayfun — from day one, he served with genuine joy and happiness, and he absolutely deserves recognition (and a raise!). Another great staff member was Günay, who was polite and attentive when serving drinks around the sunbeds. Not all the bar staff were like that, though. We did encounter a rude bartender who was dismissive towards us, while happily serving Germans and Russians. Sadly, this wasn’t an isolated case; it seemed to be the general attitude of many workers. To be fair, the bar managers handled the situation well and apologized to us. Entertainment was another mixed point. Halil from the animation team stood out — he’s talented, does his job wonderfully, and speaks excellent English. There were themed events like beach parties, pool parties, and white parties, but they all felt repetitive, as the same songs were played over and over. On top of that, the poolside music during the day was either repetitive or sometimes not played at all, which was disappointing. On my last day, I had an issue with reception. I needed to call my transfer but didn’t have a Turkish number. I asked the man in the black uniform at reception for help, but he was moody and unhelpful. He pretended to dial, then told me the number wasn’t going through and to come back later. Just two minutes after, my sister called, and it went through immediately. It felt like he simply didn’t want to help. Overall, while there are positives — such as the beach, snack bars, and a few outstanding staff members — I would not recommend this hotel unless you are German. The feeling of being treated as less of a priority, even as a Turkish guest in Turkey, left a negative impression that overshadowed the good parts of the stay.