Side West Park Hotel

Everything was amazing, i couldnt fault anyone. It should be a 5 star hotel, everyone went above and beyond to accommodate our needs. Outside the hotel, there is lots to do, loads of shopping, and the excursions places are next to the hotel. Theres a bank next to it to withdraw money. Majority of people spoke english, so it was very helpful. Me and my family enjoyed it. Will come again

The star given to this hotel is only for the ladies that are doing the cleaning. I booked this holiday with Sunmaster and i was lied to starting with the number of stars this hotel is rated.Most of the websites rate this hotel with 4* but when you get there you will not give not even one and my photos and my experience there will explain why. I was traveling with my teenage son and i was promised a double room with 2 beds.I was even asked to pay almost 200£ more for the room as they said it’s a more expensive one.When i hot there at 3:00 a.m all tired (after the transfer bus driver was asking in an alien language for tip in exchange of my luggage altho i did pay for it when i booked the holiday) and i checked in.We were taken upstairs and surprise! a small horrible room with one bed in it.I told the man that this is not the room i booked and payed for and the man did not know any word in english but sensed that i was not happy with the room and he advised me to speak with the hotel’s manager in the morning.I was too tired to argue then and i waited for the morning.You must know that they only give one key card for the room- if you need a spare one they ask you for 10£/card.In case you loose the card you have to pay 20£.So the morning came and i went to speak with the manager.Another surprise:the manager does not speak any english either(in fact no one does in that hotel) so my matter with the room swap and what i payed for could not be discused so i have to deal with the agency.The manager did know to say in a rude manner “this my hotel” so he made it clear that he actually owns that place.I realised that even if i was given the 2 beds room it would not be a great one either.With the money i payed for it I could’ve easily stayed on a 5* hotel in the area but instead I ended up in a shed.All inclusive at this hotel means:water (lots if it),only one brand of beer,wine that is very close to vinegar,cheap soft drinks and coffee(see the photos).Food wise : chicken and turkey every day.Do not touch any of the salads there! They are not fresh,in fact they stink as they are kept there for days and if you do care about your health do not even taste it.Morning breakfast very poor.Other than that:cheap frozen fries,peas,chick peas,powder mashed potatoes,pasta with an anaemic sous.I promised myself that i will not eat chicken for the next 6 months.There was fish in 2 ocassions-it did not look cooked and the flyes were resting on it so did not had any will to put it in my plate.Very cheap deserts and fruits that are not fresh at all.The entertaiment team is just one guy who probably does not know that “team” means “more than one” who is very rude,frustrated and smokes all day while playing music from a laptop.The pool is cleaned every day but in those 10 days that i statedno kidds were using the toilet that is there so you must be prepared for it🤮 There is also a slide with no supervision either.The children did not respect the rules of using it therefore a 3 year old child broke his nose and the hotel has no responsability for it(probably they did not even asked about the childs health).When i dared to say anything i was told “parent has to pay,no hotel!” in a very rude manner. So Health and Safety regulations are not applied at all:no life guard,no slide supervision and in case of a medical emergency there is no one to give first aid.I am not sure how this hotel was rated but i can assure you that it is all a lie when it comes to what you see online.Actually there are nowhere photos that actually show the reality of that hotel. Side area is lovely,lovely hotels and spas and amazing beach so feel free to go there but save you hard worked money and chose a different hotel.Hope this was helpfull for everyone that want to consider this place.