My experience at this hotel was extremely poor. Staff repeatedly approached guests to push paid services, including photographers and spa sellers, and ignored firm refusals. I also experienced inappropriate comments and behaviour from staff, which the hotel denied without any meaningful investigation. The hotel’s excursion rep, Adem, misrepresented excursions and pressured us into buying. He claimed “everything is included,” which was false. The leaflet he used did not match the actual experience. The diving trip was overcrowded, unsafe and nothing like advertised. The Alanya tour included unannounced shopping stops, unexpected costs and a downgraded lunch. Multiple elements sold by Adem did not match what was delivered. When I raised concerns, the hotel and the operator dismissed everything, relied on weak internal checks and provided no real accountability. Based on my experience, I do not recommend booking this hotel or dealing with Adem for excursions. Travellers should be extremely cautious. Avoid at all costs. Also avoid buying from love holidays as they have been useless in investigating this.