i have recently returned from this hotel, we spent two weeks there, i would have to rate this review in 3 categories which is excellent , good, and bad. Firstly the staff i would have to say that they are the best i have ever come across, nothing is too much trouble and they really look after you, i would like to mention a few members of staff, they are the barmen, Trevon, Zidane, and Charles they were exceptionally good and deserve more praise from the owner and management of the hotel, nothing was too much trouble for them, 5 star service, also all the staff of the retaurant (Eloise, Ronette, Jane, and all the other staff were excellent) , i must give a mention to Ken on reception and the cleaners {digna and her colleague, sorry did not find out her name} all excellent and caring, the hotel itself is very close to a lovely beach and nice walks albeit very run down in areas. i am going to have to bypass the good category and move swiftly on to the bad, bearing in mind that we spent £4500 pounds for two people for the stay i would have to say that this is nowhere near a 4 star hotel, i would rate it a lowly 3 star, i will list the reasons for this: 1. the swimming pool is a health hazard and needs a good overhaul, i noticed black marks along the sides and the tiling of the pool, also green grime in areas. 2. the rooms are in a very sorry state with wardrobe doors not working properly, toilet pan not secured to the floor, lighting and power failures, with electrical sockets hanging out of the wall, the furniture was marked and the skirting boards were marked, the rooms need a complete overhaul, the only good thing in the rooms was the air conditioning. 3. the restaurant could do with a few improvements also, firstly the menu is only changed every two days, and was repeated for our second week, the menu consisted of a choice of 3 starters, 6 main courses, and 2 sweets, on occasions some of the items on the menu was not available or they had ran out of it. Also the ambience of the restaurant was ruined by no air conditioning {only ceiling fans} i was attending evening meals in decent clothes which was quickly soaked by sweat, not comfortable at all. this should not be the case considering what we paid. 4. On the whole i could not recommend this hotel to anyone because it simply is not good value for money. I would like to add that i spoke with the owner during my stay {ralph taylor} and praised all of his staff for the dedication to their work and the hotel, BUT, the hotel staff are being let down by the conditions that their guests are having to stay in, and also the hotel in general. I am sorry to sound negative but i cannot be upbeat about this hotel. Generally things would have to change for me and my family to return here.