If I could give zero stars, I would. This was hands down one of the worst hotel experiences I've ever had. Our original room was infested with cockroaches — crawling across the floor, on the walls, even near our luggage. Absolutely disgusting. We complained immediately, and it took three separate requests before they finally moved us. Not once did we receive an apology or any real urgency from the staff. The man at the front desk was shockingly rude and dismissive. When we brought up the fact that amenities in the room were broken upon arrival, he straight up blamed my boyfriend, as if we had caused the damage. The attitude was unprofessional, unhelpful, and downright hostile. To make things worse, because we didn’t choose the all-inclusive package, we were treated like second-class guests for our entire stay. No one explained that for just €20 a day, we could have had access to lunch — we found that out by accident. Even basic things like having water with our meals were restricted. We were only allowed water, and even that felt like a privilege they resented giving us. None of this was clearly communicated at booking. We weren’t asking for luxury — just cleanliness, decency, and honesty. We got none of those things. Do yourself a favor and stay literally anywhere else. This hotel is a disgrace — dirty, mismanaged, and deeply disrespectful to guests who aren’t throwing money at their all-inclusive upsell.