Do not book with Sophia “Luxury” Suites. We reserved the Poets Upper Floor Suite and it was beyond disappointing. We didn’t even unpack before checking out. The suite was shabby and dirty. The sheets were stained and had hair in them, as if they were only spot-cleaned. The room was dusty, smelled like it hadn’t been aired out in ages, and the daybed had visible dirt and stains. Paint was peeling off the walls and floor. The bathroom drain looked dirty and rusted, and the pool was filthy and genuinely looked like it hadn’t been cleaned in weeks. We found another hotel just a short walk away, and the difference was night and day. When we contacted the third-party booking agency for a refund, the hotel offered to “inspect” the room, but the condition was far beyond something a sheet change could fix. They refused to refund even a portion of the stay, despite the room clearly not being as advertised. At this point, what can you reasonably expect in terms of customer service when Sophia Luxury Suites doesn’t even care for the basic upkeep of their own property?