As already indicated in other reviews by other users, the hotel certainly doesn't have the characteristics of a 5-star hotel. There are mandatory requirements established by the Greek government and the HotelStars Union, such as the provision of bathrobes for each guest, slippers, and soundproofing of the rooms. Unfortunately, none of these are present. The quadruple room has only ONE WARDROBE FOR 4 PEOPLE. The food is quite good, the pool is fairly clean and well-managed, and the ping pong table is in terrible condition. The only nice thing is the beach. Everyone at the reception was courteous and professional, as was the receptionist, Kosta, except for one woman, I presume the manager, with short-black hairy who was very rude and impolite. After I asked for clarification about the hotel, she talked down to me, not letting me speak, and almost threatened that if I didn't leave the reception area immediately, she would call the police. This unprofessional attitude was quite rude to my son next to me; I was shocked. This is a disappointing aspect of the hotel. The "All Inclusive" bar isn't open 24 hours a day, but only until midnight, and there's a charge until 1 am after that. The scales for weighing luggage cost €1. The tourist tax is payable in cash only, and they issue a receipt upon checkout. Although diving is prohibited in the pool area, many young people still dive under the watchful eye of the lifeguard, who says nothing about it. We left the hotel at 4 am and had to load the car in complete darkness, as the entire area is unlit, even inside the hotel. The hotel needs to improve many aspects and recruit only staff who know how to treat guests in a courteous and professional manner. Bottom line? 3/4-star hotel. P.S.: In many parts of the hotel there are posters with 4 stars on them, others 5. Make up your mind.