We visited as a family of 4 (3 adults and 1 child) for 9 nights. First time to Kos and will not be the last. Flew with jet 2 and it was so smooth from leaving Stansted to arriving at hotel and return to uk too. When we arrived at hotel they welcomed us and the staff at reception were always so friendly and no problem is too much. We discussed a couple of concerns I had about my autistic daughter and they reassured me straight away. We had room 210 (which is 2nd floor, 1st floor being reception) room was a little on the small side but I’m not there to stay in the room, but the balcony was huge and the view was amazing!! Could have done with a bit more storage space but we managed. Air con was an issue was not as strong as we have previously experienced alternative hotels, however, we had it checked twice as once it leaked and it was sorted asap! We was given a fan which helped our autistic daughter, so thank you! Like I said nothing was too much for them and they always tried to solve the issue asap! Mini fridge in room handy to keep bottles of water in there, we bought small ones from the shop for 50c - good price! Lift up to our room as in main building which helped my daughter and my mum with walking difficulties. Food: now there is a lot of choice, it did become repetitive but thats all inclusive for you! There is fresh pasta and pizza every lunch and dinner which was a nice touch also a hot plate cooking fresh food all the time. The food was hot, fresh and a wide selection. Kids buffet seemed to be only 2 items and this could be improved. My autistic daughter struggled with the food but we knew this would be an issue as she eats the same food daily and can tell if it tastes different, BUT she did have plain pasta, breads and chips. We spoke to the restaurant manager and she cannot do enough for you, we shared what her favourite foods were ie English sausage and hummus and on some occasions it was provided. This is amazing that she was supported. I am sure if she really didn’t have anything to eat one meal then something would be done about it but she managed. The staff in the restaurant were absolutely amazing and so friendly. Drinks were good, was Pepsi, Pepsi max lemon etc, beer and wine on tap! the bar in the reception is only open in evening, however could do with a bar open during the day too. The pool is a little cold when get in but it’s refreshing! Good kids pool and large pool with a shallow end going towards deep end. Toilets a little awkward to get down at the pool and can get slippy this could be changed to easily accessible but doesn’t ruin the holiday. Pool bar, lovely, fresh drinks. Cocktails amazing! Ice creams available to help yourself and fresh crepes made which were lovely!! We visited the beach snack bar once, fresh fruit which was lovely, gyros very yummy! Now the entertainment team they work so bloody hard!! ENZO, your presence, your personality and fun beams across the hotel and my daughter absolutely loved you! The day entertainment is good especially the aqua Zumba and even better when ENZO is in the water lol. The evening entertainment is good they work hard and have some outside companies in too. Could change it up A bit as we saw a couple of things twice but again not a big issue. We got the mini bus into town and back on Tuesday was lovely and very convenient. We didn’t walk due to mobility issues. We also prebooked a cab to go into town for a meal one night, it was easy and cost 12 euros including the booking fee. Got the mini bus back at 11pm after seeing the cab queue in town some people waiting over hour, so you’re better waiting for the mini bus at 11pm. In town we when to Avil restaurant and highly recommend! We got engaged this night and it was beautiful! The hotel shop was is reasonably priced. Lovely staff in there too. Thank you to all the staff at the hotel from The reception to the restaurant, bars and entertainment team, you all work so hard and always with a smile on your face. Thank you, we are already considering returning next year as my daughter was so settled.