We have been lucky enough to stay in eleven St Regis properties around the World, and this is the first time any property has not achieved a five-star rating after a five-night stay. I know feedback is always important, and given my Marriott Ambassador status, I have extensive brand experience. The room was wonderful, and the location is fantastic, with an excellent golf course five minutes away. The breakfast service was what we would expect from the St Regis brand. The pool service was poor except for the last day, when an attentive server named Anibal popped over to check on us every thirty minutes. Our main issue with the hotel is the lack of ownership of the concerns that we raised with the staff after night one. For some reason, housekeeping leaves minimal amounts of coffee cream, and the turndown service doesn't happen. We had turndown two nights in five. Also, the housekeeping department doesn't seem to know how to put sheets on a bed, check if there is shampoo and shower gel in the containers, or check if there are earbuds available. On the first morning, we mentioned the turndown and lack of amenities to Jalieshky on reception and he assured us that things would improve. We also asked that we have turndown between 5 and 6 and that housekeeping left at least ten coffee creams and six water bottles. This never happened, and twice a day, we have had to chase the Butler service for cream and water. In addition, we have not had our towels changed in the evening and have had to ask for fresh linens. When used, the hairdryer produced a burning smell. We asked for it to be replaced, but it was not. Again, we had to chase the hotel to get this done. The bathroom faucet was not secure, and the water drained away, so again, it was requested that it be repaired. The room service was satisfactory, although our food was lukewarm on several occasions. One night, we had to ask for the fries to be replaced because they were cold. This meant I had to eat my meal in two stages. The Butler message app response times have been intermittent, and on occasion, no response was received. Each contact with the Butler service via the phone has prompted a standard response of ' I will advise the team'? No checks are made to see if your request has been actioned. All of the above has meant that we have had to call the Buler service each morning and share our experiences and disappointments. However, nothing changed due to a lack of ownership. We never asked the hotel for monetary compensation for all the problems, and the hotel didn't offer anything for our troubles. I hope our comments help you to offer better service to future guests.