Our family stayed at Story Lake in Kissimmee, Florida in November 2025, and what was supposed to be our children’s first Disney vacation turned into one of the most violating experiences we’ve ever gone through. What’s most upsetting is that after the incident, we discovered that the previous renters had also been robbed just days before our arrival. Yet we were never warned. On the first day of our stay, the AC units were not working, requiring maintenance workers to enter the home. A few days later, the washing machine also stopped working, and more workers were sent into the property. Throughout our stay, we made sure every door — especially the back slider — was locked every single night. To our knowledge, it was secure. Despite that, the home was broken into while my family was sleeping inside. My parents and in-laws were sleeping downstairs only feet away from where our belongings were stolen, while my children slept upstairs with me. Among the stolen items was my $1,000 camera — the camera that held irreplaceable memories from my son’s first trip to Disney. Those photos and videos are gone forever. What made this situation even worse was the complete lack of accountability, urgency, or compassion from the Airbnb host afterward. There was no genuine apology, no offer to help, no concern for our safety, and no attempt to make things right. We were simply told to “enjoy the rest of your stay.” Enjoy the rest of our stay? After our family had just been violated in the middle of the night? Nearly six months later, we are still left without answers, without our stolen belongings, and without the memories that can never be recreated. Based on the repeated incidents in this property/development and the way this situation was handled, our family is now under the strong impression that this may have been an inside job. I’m writing this because the online photos look beautiful, and families deserve to know the truth before booking. No vacation rental is worth risking your family’s safety, peace of mind, or memories. I would strongly urge families traveling with children to think carefully before staying here.