I stayed at Suara Alam for two nights with my girlfriend. We had an allergic reaction to something used during the couples massage; the staff didn't help us resolve the issue; they abandoned us. We had to go to the hospital. After much persistence, they agreed not to charge us for the massages. THIS IS DEFINITELY NOT A 5-STAR HOTEL. The rooms are tiny; once you open your bags, there's no room to move. The bathroom is open to the room, so there's no privacy. If someone gets up in the middle of the night to go to the bathroom, it wakes up the person sleeping because turning on the lights illuminates the entire room. Furthermore, in the room I stayed in, to get to one side of the bed, you had to climb over the other person. The bathroom is tiny, and there's not even room to hang two towels at once. The light fixtures are so low that you bump your head when moving around the room. The hotel invited us for dinner; after looking at the menu, we accepted. We ordered dinner after about half an hour; of the eight dishes on the menu, three were unavailable. So we had to order the only things they had: chicken and rice.