Sultan Of Dreams

I stayed at Sultan of Dreams with the hope of enjoying a relaxing holiday, but unfortunately, the experience left much to be desired. Housekeeping was extremely inconsistent – one day they’d come around 9 AM, the next day, not until after 5 PM. The worst part? Sheets were never changed, toilet paper wasn’t restocked, and to my shock, the sheet on the very first day had a blood stain. That was DISGUSTING. One day, water started leaking from the ceiling in the bathroom. I called reception, only to find that no one spoke English. They generally don't know any languages besides Turkish. After struggling for a few minutes, they finally passed me to someone who spoke Russian and promised a technician would come. No one ever showed up. Thankfully, the water stopped on its own. The drinks – coffee, juice, cocktails, lemonade – were all incredibly watered down. You can clearly taste and see it's at least 70% water, they pour it in frontof you. That’s not what you expect from an all-inclusive resort. The last straw for me was on the last day: while clearing our table, a waiter took my S Pen, likely mistaking it for a drink stick. I didn’t notice immediately, but when I did and went to ask her about it, she didn’t understand what I meant and just said she saw nothing. I didn’t push further, assuming it had already been thrown away. And I am not the type of the person who would make her go through trash, I just gave up. Sadly, despite the nice facilities, the poor service, lack of professionalism, and communication barriers made this stay more stressful than enjoyable. I would not return or recommend it unless significant improvements are made.

Been there last month with our family - total people 8 , we rested in 3 separated rooms, and all of us got different conditions. Me and my family got a standard room, way smaller than in looks in the picture but thats not the point, the walls were a little dirty in some dark shadows pr whatever it was, no shampoo, no shower gel, just hand soap what near the sink - same in the shower, they were taking the trash out everyday, not changing the sheets - just making it, and changing the towels also everyday, sometimes they’d leave only one towel of each , which was weird since we were 3 in the room. Our relatives wouldnt get their trash taken out for days, so as the towels, not changed, if im not mistaken they changed their sheets and towels only twice during our 6 night trip. Our niece and her daughter were in a separate room and they faced way more discomfort, their AC wasnt working and she asked it to be fixed 4 DAYS in a row and no one came to fix it, when she asked the 5th time some receptionist was so disrespectful, daring to say : ,,YOU stayed here for 4 days and woke up just now to tell me your AC isnt working!” HOW DISRESPECTFUL!!!!! The food was normal, all the same but tasty overall, the beach bar was nice, the beach was amazing nothing wrong, we even had a Italian restaurant as a dinner, it was very good, definitely recommend it! Also to mention - when we booked the dinner they told us to come and pay the next day since they only noted our reservation down - the next day we come to pay and the other person that was working that time tells us that we didnt book anything. Dont know what was wrong with the staff but overall it was good and fun, its an average, would recommend it to have a vacation without many worries but i wouldnt go again!