Sultan Of Dreams

Our stay at this hotel started with a disastrous welcome. A man in his 60s greeted us upon arrival. He started speaking German to us, even though we repeatedly told him in English that we didn’t understand. He became rude and refused to communicate with us. Instead, two young men showed us the way to our room. The room we were given was unacceptable. The view was facing piles of garbage, it smelled bad and felt very unclean. After about two days, the entire room started to smell like sewage. We contacted the reception, and they said someone would come and check it. After about 1.5 hours, a person came and told us that it smells like that throughout the whole hotel. The air conditioning in the first room barely worked, and the mini fridge was not functioning either. Another issue was that our room was cleaned despite us having the “Do Not Disturb” sign on the door, which felt very disrespectful and uncomfortable. After some back and forth, we were eventually moved to the main building. Another issue was the overall atmosphere — no one really talks to you or makes you feel welcome. There was no friendly or warm feeling at all. During breakfast, we also saw cats jumping onto the buffet and eating directly from the food, which was extremely unhygienic and unacceptable. The food itself was good, and the cleaners and chefs were friendly, but that’s about it. However, the hotel advertises food availability 24/7, which was not true during our stay. We were also surprised that certain spots on the beach required extra payment, and the à la carte restaurant was not included either — something we have never experienced at other five-star hotels in Turkey. Even the in-room safe cost an additional 2 euros per day. I would not recommend this hotel to others, especially if you don’t speak Turkish or German.

Where to start.. non of the staff speak English or even to try communicate with you, most of them are all very rude. (Except the cleaners & maids) But will make an effort with Russians and Germans.. Our room was cleaned everyday no problems. All the drinks watered down taste discusting even the coffee, beer cocktails are discusting, food bland will Definitely be worth going back slimmer. Theres nothing do when you leave hotel just dump outside. Hotel and pools are lovely just shame the staff, drinks and food let it down. Really put me off turkey.