Sultan of Side

Went in August for a week with my 2 children 14&10. First night we arrived around 3am, were told to wait to the man at reception as he wanted to show me the room as it was special, plenty of staff around but only he wanted to take me. Found this quite intimidating as a woman. After 20 minutes I had enough waiting and told him my kids were tired from travelling and I just wanted to get into the room. He threw my passports back at me and someone showed me to the room. No balcony, no window and air con that wouldn’t turn off so the room was freezing! We slept as much as we could in trousers and jumpers! The toilet constantly ran all night very loudly. I went and was moved rooms in the moving, no one showed me the new room nor did they offer any help! My kids enjoyed the pools and the location was good for us however I urge any English guests to not attend! We were constantly asked if we were Russian or Dutch and when we replied English they walked off. My son tried to join in a game of football and was told twice no English allowed! We couldn’t book the indoor pool or spa was they didn’t understand. Russian only excursion help too! Food was okay, we aren’t fussy eaters though so was fine for us. Cherry on the cake was me trying to check in for my flight a day before leaving and noticing someone has stabbed my passport with a pen and there is pen marks all over photograph on my passport!! We didn’t take pens with us and it’s a brand new passport. It was a blue pen, exactly the same colour as what they make me sign forms with when you arrive!! When I asked the reception about this they laughed in my face as said sorry no English don’t understand!! Don’t waste your hard earned money going here.