We had such a fantastic stay and would 100% return! The food was incredible, the atmosphere was brilliant, and the animation team around the pool kept everyone entertained from noon right through to midnight. A special mention to Servet, Civic and all the reception staff, who were extremely accommodating when we decided to upgrade our room to a triple. They made the changeover so easy and were incredibly understanding and helpful. The service at the pool bar in particular was fantastic, and all the staff were so kind and friendly to our son — always happy, smiley and more than happy to play games with him. Also, a special shout-out to the Balinese staff in both the restaurants and bars. They were super friendly, efficient and incredibly kind. Nothing was ever too much trouble. A brilliant hotel, amazing staff and such a lovely atmosphere. We would absolutely return! ❤️