Sunstar Beach Hotel

This is not a 4 star hotel, the food was awful, more for the Eastern European tastebuds, fried liver, kidneys or fish. Had to eat out as it was rotten. The breakfast was hard boiled eggs , cereal and fruit. The entertainment was shocking, lovely people but did nothing, played water polo and darts, some days but that was for adults, then had a mini disco at 9.30pm for 30 mins for the kids, they had some dancers one night and a fire eating man with a snake. They didn’t do anything with the kids all day. No lifeguards, the slide was a free for all and kids just supervising themselves, all going down at the same time, the pool area was a hazard, never cleared the water away so people slipping all over the place, drinks were in small paper cups. So you had to keep going back every 10 mins. Had to pay £14 for WiFi for 7 days so my child could have it in the room, it was down for 2 days. Extra £30 for a sea view, there are 3 blocks to this hotel, one is 200 yards up the street, no mention of that before, luckily we paid for the view to stay in one of the main blocks as didn’t fancy walking up and down the street for drinks and the pool. 40 sun loungers around the pool, only half were fully functional , soon as they put them back out at 11.30pm when everyone was leaving the pool area after the bar closed people started putting towels down, don’t expect to get a bed after breakfast as they will be all gone, the beach area is nice but be careful as soon as you go in the sea it’s rocks and pebbles, cut and bruised feet, very uncomfortable. Food and drinks at beach bar was good but you need to pay for this. Only juice is free. The room was ok, 30 mins in the bus into main Alanya, 70p each way so cheap option, there was a shopping trip arranged by the hotel one day but that was a nightmare, 2 couples were threatened from a shop owner when they didn’t agree in the price and were swarmed by a group of Turkish men, they had to run down the street to escape them, their poor wife’s were scared to leave the hotel after that, we were stopped from leaving a perfume shop when I said I didn’t want anything, had to push passed 2 men at the door to get us out. 1 couple had a car crash on the way back as the taxi was driving far too fast and hit the curb and smashed his tyre. They had shoulder injuries and the lady was holding on for dear life she hurt her hand from gripping so tight. There are lovely shops but be very switched on when going in to have a look. There is a great shop around the back of the hotel with good items and the guy stays open late and no pressure to buy. The staff were always nice to us but that wasn’t always the case for some people, only got towels changed once in a week but did get toilet roll and room cleaned. That wasn’t the case for many so it’s a hit or miss with staff interaction and experience.

Great hotel all inclusive was a great week staff work very hard all friendly nice food in the restaurant great pool and good for kids nice location and near to beach and shops

I'd like to put a complaint in a request money back from my holiday as its been the worst holiday ever , firstly after travelling nearly ten hours to Turkey and the transfer to the hotel we got there to check in the hotel to be told we're not in the main building but further up the road in a sister hotel when my partner suffers from M.S (multiple sclerosis), which means she struggles moving about and walking and in cronic pain we tried to complain soon as it happened but the hotel staff didnt speak English or understand so nothing changed we then arrived at room which we got showed round to notice the bathroom hadn't been cleaned it had all white stuff on the floor and the bed had a stain which looked like fecies had been wiped onit for them to tell us it will done in the morning then we noticed they hadn't left us any towels as we wanted a shower after travelling this is now 5am in the morning which I had to travel 15 mins to the other hotel to ask for towels which they said they would be dropped off in the next 5 mins which never happened till about 30mins after I had to go to reception again and ask again still no apology or help , we woke up the next day to go to breakfast another 15 min walk to the other hotel to be greeted with barely any edible food as they didnt seem the cater for English so we had no food to then get asked by the holiday rep to have a meeting but more like to push up into joining a trip which we did for 5000 lira which if we booked ourselves would off been half the amount and then for him to not listen to our complaints, dinner came along and again no food to cater for English other than salad so we had to leave the hotel to find food when we paid for all inclusive which then we realised the all inclusive drinks were only cheap fizzy drinks or cheap vodka gin or 1 cocktail for whole visit which was not said in the hotel briefing it also said free ice cream which wasn't the case so we tried to complain again for the woman behind the desk smirk and say she didnt understand us so we returned to the room to find that it hadn't been cleaned again other than the white stuff of the floor which turned out to be paint falling from the ceiling so then we went back to hotel to complain to be told again it would be cleaned which it wasn't we then went pn a free trip to a place to shop which turned out to be all fake stuff which they tried to hassle us into buying stuff which made us feel scared and forced to purchase cheap fake items for expensive prices which then they took us home for tea which again had no food so we had to eat out again after paying all inclusive the hotel was ment to be 4 stars but was more like 2 star and they hadn't been checked since 2017 so was clearly not a four star still and the one day we chose to eat the food which was chicken I choked extremely bad and couldn't breath but no staff helped when my partner screamed for help luckily I manged to unblock it my self no water or even are you okay was asked and this is due to eating fast as when we were eating the kept rushing us , we then went for entertainment but there was no entertainment till the last 2 days of the holiday which was shocking to think we were just bored drinking cheap alcohol we then went back to the room to find out the shower was leaking and the whole holiday nothing changed about it after numerous complaints we had to use our own towels to soak up water as they wouldn't give us extra towels to soak up water we then had to deal with that we were in disbelief that this is how are first together which was meant to be special was holiday hell we then went to the trip to waterfall we overpaid for to turn out they just made us have a water fight took us to places to try and spend money then half a hour at the actual waterfall for a 5 hour trip which we both felt so upset and angry that we had been robbed but the hotel rep didnt want to know or help again with that issue we then went to beach bar which said free drinks to find out it was warm Juice or water no ice or anything and we had to pay extra for cocktails beer ect.. this was not explained the pool had no life guard which ment the children were running about splashing each other and people just trying to relax the main hotel had 1 pool when the pictures showed 2 and the second hotel where we were had a small pool which was always in the shade and freezing so after numerous complaints and asking for help and changes on the holiday which nobody helped we had felt trapped in turkey with noone listening to us we had our final day which then on the beach wouldn't let me check in to the airport which we stressed till 6pm about and SunExpress trying to charge us for seats on the plane again the final day was ruined too so we've had a holiday which made us feel we would never travel with on the beach or SunExpress again

So i made the mistake of reading the reviews and wanted to change my booking but I'm so so glad I didn't!!! Turned up 3am was shown to our room in a block. Room was clean, plenty towels etc. only thing I would say is provide duvets for people like me who are always cold lol. Breakfast was a large selection something for everyone even my fussy hubby. Didn't have lunches as we had a packed week. The hotel was clean believe me I've stayed in worse. Evening meal was a large variety of hot and cold food again something for everyone. Yes we paid for an upgrade was 6 euro. The rep booked us some trips the pirateships and the caverns. Omg the caverns were amazing 🤩 water fights from the jeeps, brought the kid out in me again. Honestly I think people writing these reviews are writing about another hotel with a similar name. Staff were nice and friendly. Just go with an open mind and remember it's what you make of it !!!

Just returned from a week stay for the 2nd time this year and just as impressed as the first visit. The staff are amazing and can't do enough for you. Rooms are clean and food is very good too. Had dental work so restricted on food but always had options at every meal. Will definitely be back.