Sural Saray

It's a pleasant adults-only hotel. The hotel and its various facilities are very nicely designed and furnished. It's a rather small complex, which personally suited us well. The beach is beautiful, with fine sand, plenty of sun loungers, and it's regularly cleaned throughout the day. There's a very kind gentleman there who regularly cleaned the sand off our loungers. The sea is beautiful, clean, and has no pebbles. The access to the beach is through a small garden where you can also relax in the shade of the trees. ​Regarding the rooms... daily housekeeping and minibar restocking were fine. But... the room furnishings were catastrophic. The glass on the balcony was only held in place by duct tape, there was a leaky wall, and mold in the bathroom. This simply shouldn't happen in a 5-star hotel. The knowledge of English was also terrible, even among the reception and restaurant staff. It was laughable when we asked for "hot water" in English and they brought us milk. ​The food... there was a huge selection of dishes, but everything was cold and tasteless, so you truly had nothing to choose from. A smaller variety of well-seasoned dishes would have been enough. And the incomprehensible à la carte lunch at the beach bar, which only resulted in stressed-out waiters. Another unpleasant experience was when the hotel manager, a receptionist, and a guest were loudly arguing in the middle of the restaurant during dinner. ​Despite these negatives, we enjoyed our vacation. We chose to overlook the bad points and focused only on the positives.​The hotel has good potential, with its kind and helpful staff, despite their lack of language skills. However, I believe the hotel management is failing. It's not enough to simply walk among the guests; it's also necessary to focus on things like thorough room inspections. I recommend that the hotel manager have a hospitality expert conduct a mystery shopping visit.

It was our first visit at the hotel. We really enjoyed it. The staff was really helpfull and responded to all our questions. The food was great, we didn't get bored with oir 9nights stay.