Terrace Elite Resort Hotel

Second stay and we came back disappointed, the entertainment is no longer what it was, it is of lower quality. The restaurant is simply unworthy of a 5-star hotel and what we had experienced. The food is not good, cold and repetitive. It is simply a shame. The edge of the pool is slippery and often filled with pieces of glass; many accidents have occurred. In addition, we had to deplore the disappearance of personal effects, clothing and electronic devices in our room, other vacationers have had the same bad experience.

Room was on front of the hotel. Very noisy especially when the sliding doors don't actually lock. The black out curtains were useless as they didn't fit properly. So sleep didn't come easy. In the restaurant waiter service is very hit and miss, wine and water is served warm especially if come more than thirty minutes after opening. I had a really upsetting incident with James one of the animation team, who proceeded to tell me that child shouldn't be watching a tablet as it will lower her IQ and make her aggressive, and it's apparently worse than giving her drugs!! And apparently she should be in the pools swimming and playing with friends, it was lunch time!!! I reported this to Tui as I found it wholly inappropriate and extremely upsetting. Sunbed situation is a nightmare and no one will help. Food is not five star, the scrambled eggs on a morning are freezing, and lunch is the same food daily. There isn't a children's area for food very limited choices. Only got any shellfish on the gala night. Very poor choice for 5*. Signs went round showing you can't take food and drinks upto room if so a 30 euro charge will be placed on the room. My sister is Type 1 diabetic I was stopped taking bread out as she was having a hypo, so had to run to shop to get something she could eat in the room, no compassion at all. Cleaners were excellent, though, pools great but I felt very unwelcome and wouldn't return.