Terrace Elite Resort Hotel

This hotel is sold as 5 star hotel but it really isn’t. We stayed in two rooms - myself and my husband in one and my sister, her husband and daughter in the other. We paid £800 pp for a week. However, we landed early hours of the morning and departed early hours so we really only got 5 days - not the hotel’s fault. Pros: The hotel rooms were clean and tidy. The beach is fabulous and there were plenty of sun loungers, clean toilets and food/drink available. The sea is clear and the sand was clean. Waffles and ice cream at the beach were lovely. The entertainment staff are very friendly and do make every effort to get people involved. The spa is nice - we all had a massage, Turkish bath and facial! Really lovely experience. Cons: The food wasn’t great quality and was cold most of the time. You have to serve yourself tea/coffee etc at breakfast and that’s if you can find any clean cups or glasses. In the evening, if you can get someone’s attention, you’ll be able to order drinks. However, there was often no ice, or the soft drinks were flat. Cocktails at the bar never came out the same - even when ordering the same thing. We ate out 2/5 nights during our stay. Sadly, it just doesn’t meet the standard of a 5 star hotel. The pools were absolutely freezing - we went mid October so I understand that the temperature has dropped, but they were unusable. Luckily, the sea temperature was still ok for swimming so we were able to spend time in the water. Whilst the staff aren’t unfriendly as such, there’s not really that feeling of being welcome at the hotel. The real kicker was when we checked out and a guy who we had never seen, on reception, pointed to the tip box on the counter and indicated for us to put something in. He held out his hand and took the notes of what we had given, put them into his pocket and then put the change into the box. I was genuinely shocked - we had been tipping throughout our stay when we felt it was warranted! Overall, we had a lovely holiday spending time together as a family but would not return to the Terrace Elite.

On arrival after midnight the food choices consisted of some stale bread & processed meats…. rubbish Poor breakfast choices, no fresh pastries & pancakes served are stone cold. No fresh fruit platters just mouldy bananas & nectarines etc We stayed at the seashell vega in the summer & the food in comparison was stunning, lots of choice & very fresh. Tables there were cleaned quickly & efficiently. Limited use of English overall! Hotel full of Germans & Polish who can seem to make themselves understood. It amazes me how English is the most common used language in the world but in Turkey they seem to be fluent in everything but English One night we arrived just before the restaurant shut, but as we ate they cleared away all the food so no desserts or anything else available-also refused to serve us drinks due to after 9pm! Don’t expect such poor service in a 5 star hotel! Indoor bar smells like vomit at times! Overall food is limited & flies flying round puts you off. The main dining area (The Riveria) has trolleys dotted around where you are eating with dirty plates, food waste & cutlery on. These need not to be on the main restaurant floor or if so hidden from view. The seats are grubby & marked and the staff are slow to clear the tables & offer you a drink. Also marked table linen aren’t replaced with clean ones. At lunchtime alot of the staff stand around chatting & not doing alot! I actually served myself a drink at one point & no one noticed. Also lunch should be served in the main restaurant, no choice its just outside and thats it. Beach bar looked tired & worn… food too lacked variety Lovely temperature in the day & to walk in early evening although around 9-10pm it goes really cold & u need a jacket Hotel pool is like an ice bath, absolutely freezing ! Pool area is clean & plenty of beds although i think this is down to the pool temp! Entertainment team work hard & try & get you involved. The night staff on reception were very pleasant and helpful unlike the guy who runs the gift shop…. miserable! Considering this was more expensive than the seashell it shouldn’t be & doesn’t deserve its 5 star status. Management need to visit the Seashell Vega’s main restaurant for some inspiration! As mentioned above these criticisms can all be put right so hopefully you will take on board what i’ve said. As it stands currently we will not be returning!

This hotel is not 5 star, but it does have 5 star elements, but lacks the detail required to be 5 star! We arrived late, food on offer was underwhelming. This improved throughout the week. It was repetitive though we did find something each day to eat. Whether you were served a drink at your table was a hit or a miss, we mostly fended for ourselves during meals. The entertainment team are friendly as was our cleaner. The local area has plenty of shops nearby. I felt the outside areas were dirty, the pool bar, the ice cream stall, like I say lacked detail. I wouldn’t want to go peak season.