Let’s start with the pros. We booked the pool access room and AC work well in this hot weather. Walkable distance to Kata and Karon Beach. But will we stay here again? DEFINITELY NOT! Not sure why the rating on Agoda is above 8 when this place should probably rate below 5, and in my view a ZERO. The hospitality here is TERRIBLE! Words to describe this resort: Unwelcoming, Rude, Bad communication, Slow, Dated, Dangerous! Before arrival, we emailed our inquiries but got no response from the resort. Upon arrival, we noticed 4 staff stationed in the lobby, yet no one greeted us. We proceeded to check-in and were told that our room would only be available at 3pm. So we requested to leave our luggage at the resort first and yet the staff seemed pretty “nonchalant”. We left and returned at 3pm for check-in again and were left waiting for a good while before they proceeded to check-in someone else who came after us instead. After a moment later, the staff told us our room was not ready due to some smell. Like seriously? This could be told earlier instead of letting us just wait. Do take note that a cash deposit of 3000 baht is required. Not so great if you do not want to hold foreign currency upon returning to home country. When we arrived in the room, we noticed the lack of housekeeping. As we required additional towel, we attempted to call for room service and reception (many times), yet to no avail. So we made our way out to make a request and headed back to our room. A few minutes later, we received a phone call from the reception and the first sentence was “Ma’am, I would like to argue with you.” Like seriously? We were just making a simple request for additional towel. At night when we returned to the resort, we requested for bottled water and yet again… it seemed like the staff were up to “challenge” us. So we brought up that bottled water was not replenish when we checked-in. During our last night stay, one of the room wall fixtures fell off by itself while we were doing absolutely nothing but resting. Thankfully, none of us were hit and injured. The electrical sockets were weirdly positioned right behind our pillows. Sounds pretty dangerous, yeah? Gym equipment is pretty dated or not functioning. Breakfast was okay. Overall, our experience staying here was HORRIFYING. We would not recommend staying here.