The Crystal Luxury Bay Resort Nusa Dua, Bali

The most dirtiest hotel ever!! Moved room three times and it was still filthy. When asked for it to be cleaned, they just changed the bedding and mopped the floor. I will attach pictures of the room when I first got there, not used keep in mind.

Came with my gf for 2 weeks, all around the hotel is lovely, does need some renovation but in good condition. The room we stayed in was amazing. The beds were great and always made nicely each day. We had one problem with our jacuzzi not working but after speaking to the manager he moved us to a new room straight away and was very helpful. The main problem was the hotel reception, some of the ladies on the front desk ( not all ) were awful at communicating and whenever we had an issue it took ages for them to figure out what was going on. They also seemed very rude and had a bad attitude towards us. Pretending they didn’t understand half of what we said just to avoid dealing with issues. Until we said we would speak to a manager and they suddenly knew what we were on about the whole time. The amenities at the hotel were nice we used the spa which was a fun experience and the rooftop pool was lovely. Breakfast was nice each morning with a good selection and the gym was always open. There seems to be a lot of rubbish and litter about that has ended up in gaps around the hotel that dont normally get cleaned which did ruin the overall niceness of the place, but still wasn’t a massive issue as it normally is hidden from sight. Overall it is a nice place and I would recommend a visit if you aren’t looking for 10/10 Pristine hotel luxury. It was in a convenient location for travelling across the island and had great rooms. If planning to go and travel and see Bali while being able to come home to a nice room this place is ideal but as a resort to just stay and relax I would say to consider somewhere else.

We didn’t have the best experience at this hotel. I knew there might be a few trade-offs since the price was lower, but honestly, it fell short in quite a few areas. Let’s start with the positives! 1. The room itself was actually pretty nice — spacious and even had a jacuzzi, which was a fun! Yes, it’s quite outdated and definitely in need of a refresh, but for us, that wasn’t a dealbreaker. 2. The staff were super friendly and polite. It wasn’t always easy to find someone when you needed them, but whenever we did make a request, it was taken care of quickly and with a smile. Now, onto the not-so-great parts: 1. The rooftop pool? Not working, unfortunately. 2. The downstairs pool looked nice at first, but the water was freezing — which was strange given that it was over 30°C day and night. On top of that, the pool wasn’t very clean: there was oil floating on top and a lot of sand at the bottom. 3. Speaking of sand… someone had the bright idea to cover areas near the pool with it. Not ideal. Your feet get messy right away, and there’s nowhere to rinse off, so of course, the sand ends up in the pool. 4. The public restrooms in the common areas were in really bad shape — dirty, no toilet paper, no soap. Honestly, I’ve never seen anything quite like it in a hotel. 5. Food was a major letdown. Breakfast was extremely limited. We’re not picky eaters, but we ended up having eggs every single morning and then heading to a nearby café for something more satisfying. Dinner was included in our booking, but I wouldn’t recommend it. Drinks weren’t included, the set menu was very limited, and when we asked to order from the regular menu (up to 150k per person), we quickly realized that almost nothing was actually available. On our last night, they said the only dessert option was a fruit plate… which turned out to be just watermelon. Even when something was available, food prep took forever — one night we waited an hour and a half! Definitely better (and cheaper) to eat out or order delivery. 6. The location is quite isolated. There’s really nowhere to go for a walk in the evening, and nothing interesting nearby. That said, Pepito supermarket is about a 5-minute walk away, and it was a lifesaver — good selection of things and a lovely little café. Definitely worth checking out. On the bright side, Bali is absolutely stunning! We used Gojek app for taxi and explored the island, which was the real highlight of our trip. Highly recommend visiting Ubud, Dreamland Beach, Padang Padang, and the Sanur area — they were our favorites. So all in all, our plan was to stay in a reasonably priced hotel so we could spend more on taxis and adventures, which worked out. But I still expected a little more from the hotel experience itself. Hopefully with a few improvements, it could become a much better place to stay!

When we arrived at the hotel, we were shocked to find that there were no other guests staying – only staff. The entire reception floor was extremely dirty, and we were honestly horrified. We had booked the hotel with breakfast and dinner included. When we came to eat at 7:30 PM, there was not a single guest around. They brought us a menu and told us to choose whatever we wanted for dinner – but in reality, they had no food at all, except for pizza. We even had to pay extra for juice. It was completely absurd. The location is terrible – full of trash and very unpleasant surroundings. The only positive thing – the rooms are clean and nicely furnished. I would not recommend this hotel to anyone.