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The Fives Oceanfront

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 745 reviews

Official Description

Relax and recharge your senses at our luxury hotel in Puerto Morelos, Mexico. Edging the white sands and Caribbean Sea, The Fives Oceanfront - Puerto Morelos is a relaxing seaside escape immersed in the natural beauty of a charming beach village. Midway between Cancun and Playa del Carmen on Mexico's breathtaking Riviera Maya, our peaceful all-suites resort offers a laid-back ambiance with a refreshing approach to modern Mexican design. Escape to the refuge of our beautifully designed 1-, 2- and 3-bedroom suites with residential style and chic Mexican décor. Lounge on the soft white sands at our Private Beach Club with cabanas and sun loungers with views over the Caribbean Sea. Soak up the sunshine by the outdoor infinity pool and enjoy a refreshing cocktail from the bar. Indulge in local and global cuisine at our restaurants and bars overlooking the turquoise-blue Caribbean waters.

Amenities

  • Diving
  • Spa treatments
  • Pool
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Airport Shuttle
  • Laundry
  • Medical service
  • Babysitting
  • Lift
  • Luggage room
  • Clothes dryer
  • Private beach area

Room Prices & Availability

Rooms

1 / 4

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Individually adjustable air conditioning
  • Shower
  • Room size (sqm) : 60
  • Wheelchair-accessible
  • Extra beds on demand
  • Cable TV
  • Wake-up service
  • Direct dial telephone
  • Turndown service
  • Internet access
* Some services shall be paid at the establishment
+ More
1 / 2

Room One Bedroom Partial Oceanview Resort Residence

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Individually adjustable air conditioning
  • Desk
  • Room size (sqm) : 81
  • Microwave
  • Extra beds on demand
  • Cable TV
  • Wake-up service
  • Direct dial telephone
  • Turndown service
  • Alarm clock
* Some services shall be paid at the establishment
+ More
1 / 3

Room One Bedroom Oceanview Resort Residence

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Kitchen utensils, plates & cups
  • Shower
  • Room size (sqm) : 81
  • Make-up mirror
  • Microwave
  • Alarm clock
  • Extra beds on demand
  • Cable TV
  • Wake-up service
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Room Epic Three Bedroom Oceanfront Resort Residence

Bedroom 3: Queen-size bed 150-154 width (2 units)
Bedroom 2: King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Kitchen
  • Desk
  • Kitchen utensils, plates & cups
  • Room size (sqm) : 132
  • Make-up mirror
  • Microwave
  • Shower
  • Extra beds on demand
  • Wake-up service
  • Living room : 1
* Some services shall be paid at the establishment
+ More

Room Two Bedroom Oceanfront Resort Residence

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)
Bedroom 2: Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Desk
  • Bathtub
  • Balcony
  • Fan
  • Ironing set
  • TV
  • Safe
  • Individually adjustable heating
  • Cot on demand
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Room One Bedroom Ocean View Penthouse Residence

Living room : Sofa bed (1 unit)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Microwave
  • Alarm clock
  • Wi-fi
  • Balcony
  • Turndown service
  • Hairdryer
  • Satellite TV
  • Fan
  • Room size (sqm) : 511
  • Ironing set
* Some services shall be paid at the establishment
+ More

Room Two Bedroom Ocean View Resort Residence

Bedroom 2: Queen-size bed 150-154 width (2 units)
Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • Kitchen
  • Individually adjustable air conditioning
  • Kitchen utensils, plates & cups
  • Room size (sqm) : 132
  • Make-up mirror
  • Microwave
  • Shower
  • Wake-up service
  • Living room : 1
  • Number of bedrooms : 2
* Some services shall be paid at the establishment
+ More

Room Penthouse

+ More

Room Presidential

+ More

Room Partial Ocean View One Bedroom

+ More

Apartment Penthouse

+ More

Apartment Partial Ocean View One Bedroom

+ More

Apartment Ocean Front Two Bedrooms

+ More

Apartment Ocean View One Bedroom

+ More

Room Partial Ocean View Two Bedrooms

+ More

Apartment Ocean Front

+ More

Junior Suite Standard

+ More

Apartment Ocean View Two Bedrooms

+ More

Statistics & Profile

  • Total number of rooms : 94

The Fives Oceanfront is booked in hotel categories: Green Hotel.

Facilities

Most popular facilities

Amenities and services

  • Large pets allowed (over 5 kg)* 25 USD Per person/night
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 00:15:00 to 12:00:00
  • Wi-fi
  • Local and international calls
  • Valet parking
  • Airport Shuttle*
  • Room service*
  • Laundry service*
  • Medical service*
  • Babysitting service*
  • 24-hour security
  • Bellboy service
  • Lift access
  • Concierge
  • Luggage room
  • Dining area
  • Clothes dryer
  • Private beach area

Activities

  • Diving*

Health and beauty

  • Spa treatments*

Restaurant service

  • Café
  • Bar
  • Restaurant
  • Smoking area

Entertainment

  • Outdoor freshwater pool : 1
* Some services shall be paid at the establishment

Meals

  • All inclusive

Tripadvisor Reviews

Tripadvisor traveller rating

745 reviews

Traveller rating

Excellent
503
Very good
95
Average
54
Poor
36
Terrible
57

Rating summary

Sleep Quality4.6
Location4.5
Rooms4.5
Service4.3
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

daisyc207

 

This resort is best if used minimally i.e. only for the pool, sleeping and the spa.

30 Jun 2025
Pros: The quality of the food Higher quality toiletries Rooms are clean We paid for butler service, it was nice to have someone to speak with about our options and book our services with. Things that are not known about like borrowing a bike from the front desk to go into town with. Without her I am not Sure how we would have navigated this hotel. If you are coming with a group, pay for butler services. Alfredo and Norma in the spa provide wonderful services and you can book them through a QR Code in the elevator which was very convenient. Our experience: The issues we had with this property began before we arrived. Shortly before we arrived we were notified that we would not receive what was listed on the website for Diamond members. Mani's and pedi's are not available at all and we would get one massage not two for the week. (That is not what we paid for, if we wanted less we would have booked at a lower level.) We also would not get our other excursion. They later came back and told us the massages were for immediate family members of the person who booked the room. The phone in one room did not work at all. Our hot tub did not produce hot water and two of the three rooms did not have proper air conditioning. We requested fans and were told that they did not have any, We just happen to meet someone higher up and he offered us to move to another room. We appreciated the offer. The property looks nice and clean but things are not being properly maintained. This resort can book up to 10 people in a room. This resort can not serve a meal to a group of 7 people. We are required to eat family style, the first night they kept bringing dishes out and not clearing dishes off the table. We did not think dessert was ever going to come. We were there about 2.5 hours and they miscommunicated about our reservation time. We were told it was 9 pm. When we arrived we learned that the restaurant expected us at 8:30 PM. For the first 2 nights we had to eat our meals on appetizer plates. We are allowed to order off the menu for Breakfast and lunch, for dinner we must eat family style. There is only one restaurant on this property so there are no options for us. We paid for all inclusive. The service is very slow for all 3 meals. One night when we came to dinner, in a time span of ONE hour and 20 minutes, all that we were served was salad. (The salads have very little dressing on them, and it is mostly greens.) We watched the dining room fill up and everyone else receive their meals and leave. I believe that because we did not have a waiter who was watching out for us and because we did not order off the menu, we were forgotten about because entrees were not ordered on their devices. After this incident, we spoke with the staff, and we were able to order off the regular menu for every meal, and we were never forgotten by the server or kitchen again. This solved that issue, and we wasted a lot less food this way because the family-sized portions are super-sized and we are not allowed to take food back with us to the room. At every meal, we were missing utensils at our table even if 5 of the 7 were present, we always had to grab off another table. A napkin, fork, knife glass or sometimes a plate were missing. Something at every meal was missing. The drinks were hit or miss depending upon who made them. The orange juice is very watered down. Water here is to be drunk from bottles only. I believe that the kitchen is cooking with tap water. (What is faster and easier to use, tap water or pouring out several liter bottles of water into the food?) About day 2 I began to have digestive upset that turned into diarrhea that will not stop. I had to make an appointment when I returned home because my condition slowly got worse. Eating the tap water in the food made me very sick, I have been to Mexico many times and I have never experienced digestive upsets like this in my life. My symptoms suggest food poisoning, I won't know for sure until I see the specialist. I had a transfer set up for my departure from the hotel. When I went to leave I was told that I had to go back inside and get a check out card. Both agents were busy checking people in which is not a quick process. A third person comes up to me and asks me to take a survey on the I-pad. I told her "No, my transfer is outside right now, I don't have time, I need a check out card." She calmly sets the I-pad down and walks away. When the man is finished checking in the people, he begins to wander around looking lost. Thankfully his co-worker who was busy with someone else told him that I need to check out. I would suggest on planning for 30 minutes to check out. My butler finally came over and told the guy that I need to go and he wrote down my name to check out and walked me to the front. The bell hops meanwhile put my luggage in the wrong vehicle and she retrieved it for me. Due to the level of service in the lobby, restaurant, and the food making me very ill, I would not recommend this resort to anyone.

793lovemyhols

Stirlingshire, Scotland

Top Hotel

30 Apr 2025
I visited with my husband to celebrate our 25th wedding anniversary and it was fabulous. The hotel and rooms were spotless, food was great, no issues with sun beds, and the staff couldn’t do enough for you. It was a very relaxing and chilled holiday and we had a great time.

chriskV8881JU

 

Fantastic Hotel

30 Jun 2025
Fantastic hotel that I had never hear about, hadn't seen in advance, and only discovered last minute on Expedia. It absolutely exceeded my expectations and I look forward to going there again.

annabH2702LF

 

Lovely hotel without the typical all inclusive tacky feel

30 Jun 2025
We had a lovely time at The Fives Oceanfront in Puerto Morelos. My partner and I stayed 5 nights in a junior suite. The room was lovely and quite comfortable. We enjoyed the upstairs adults only pool and bar for its quiet atmosphere and attentive service. While there are only 3 restaurants on property, the proximity to the main square makes it easy to go explore other food options which we enjoyed. The staff was lovely shout out to Catrina, Joey, and Jair but truly everyone was so kind and hospitable. We will be back!

nellywon22

Chicago, Illinois

Family trip for a wedding

30 Jun 2025
I would like recognize some of the staff who were absolutely wonderful — Julio, Miguel, Eli, Abraham and Cristina. They all went out of their way to make sure I had an amazing stay!! Overall the Fives is a great resort. Its pretty small which has its negatives and positives. The food options were not great. There are only 3 restaurants and overall food quality was really not worth the inclusive price. It was convenient if you are not confortable leaving the resort. The sushi restaurant was the best in my opinion. Some of the beach staff was not very friendly. I often had to set up my own beach umbrella and chair. I had a negative experience with Gabby on two separate days. She was not friendly and did not want to help me set up and was rude about taking a my food order. I was there to attend a wedding which was beautiful. Overall, I think I would return but I would probably venture off the resort vs opting for food on the resort. It is beautiful and well-kept. The room did smell slightly moldy but I think maybe just the heat and my ac not working well for the first day which the staff was able to quickly fix.

Tripadvisor Overview

Away from the hustle and bustle of the city is The Fives Oceanfront Puerto Morelos, a luxury boutique hotel on the shores of the Caribbean Sea, in the Riviera Cancun, on a white sand beach and turquoise blue waters, hidden among the most dazzling natural beauty of the Riviera Maya, in the charming fishing village of Puerto Morelos, just 20 minutes from Cancun Airport. This place has been designed so that you can spend an unforgettable vacation where you can not only reconnect with your senses, but also find yourself, the relaxation and inner peace you have been looking for. Enjoy its spacious rooms, taste its incredible gourmet dishes, marvel at its live music and enjoy its magical charm.

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return