The Grand Southsea Khaolak Beach Resort

We were going to stay here but when we arrived we found to our horror this place is now very run down. BEWARE, the truth is it looks nothing like the photos posted on various sites. It is neglected, unstaffed and a sorry place to stay. Pool is green and nothing is open/attendee to.

My family had a great time here, being right next to the beach was perfect, good size rooms for a family of five. My youngest daughter loved the outdoor toys, shame the swimming pool was out of action but it didnt really matter as the sea was 5 min walk away. Service was very good and the breakfast staff put extra effort to give us a great breakfast before we left. Overall highly recommended and good price too!

I was stay here for 3 nights on 24-27 June 2021 with my friends (total 4 rooms) on vacation time. For overall is ok of resort checkin staff was nice but breakfast staff are very very rude and no service mind at all!! He serve a breakfast like a rubbish no speak anything no asking anything just throw a dish and gone. And my friends were asking him for some medicine (that be a regulation that every hotel need to have) but he answer suddently No!! No!!... you don't even try to ask some others staff or find in the storage that made me very mad. Finally i walk to reception and ask some other staff for medicine and he gave me what i want, very appreciated thank that guy so much. If not only bad bf staff and bad breakfast taste, all are very good

Stayed for 9 nights in february -20. First the positive: +Location just next to the beach, rather quiet road in between though. The beach was easy to swim. Many good thai-restaurants nearby, especially The Memories -beach bar where you could sip cocktails and watch beautiful sunsets, decent food there also. Small minimart, laundry service and scooter rental in walking distance. Bang Niang village with lots of restaurants and night market about 10-15min scooter drive away. +Quite big and relaxed pool area with lots of sunbeds. + Rooms were spacious and clean. AC and WiFi were good (when they worked). + The staff was very friendly and helpful. ... and then the negative: - The resorts overall appearance was pretty worn out and in serious need of renovation. - Had repeating issues with our rooms AC. When we arrived on the first night the AC wasn´t cooling the room at all, just recycling the hot air. So we didn’t get much sleep cause it was so hot inside. The next they we notified the staff. First they said that the problem was that we had kept the balcony door open and because of this the AC didn´t work, even though the balcony door was closed for the night. As the problem persisted we notified the staff again, this time a repairman came, did something and the AC started working. About 6 days went well but then again the same problem came back. Again we contacted the staff, repairman came and fixed the problem. - The breakfast: during the first ~4 days we were served buffet style breakfast with ok choice of western and oriental dishes. Nothing fancy but ok to get your day started. Then suddenly the breakfast changed for some reason and for the rest of our stay we were served a kind of hybrid a la carte - buffet breakfast where you had to fill a order form to get eggs, cereals, cheese etc. served to your table, while toast, fruits, coffee and juices you would still get ”buffet style”. - Spotty service during breakfast: sometimes everything went well, but frequently breakfast items we ordered never came, boiled eggs ordered ”medium” sometimes came as if they hadn`t been cooked at all, and sometimes overcooked. Buffet frequently ran out of items like toast, juices and fruit etc even though the place wasn`t crowded at all. - Spotty WiFi: sometimes the WiFi worked excellently, but frequently it didn´t. In conclusion it was a ok stay and for the most part we enjoyed our time there, but probably wouldn`t stay again.

The hotel staff were very welcoming and the location was great - about 20 metres from a very quiet but beautiful beach. But the hotel itself needs a little care. It looks as though it has not been updated in recent seasons. There are main parts of the hotel closed off and not used. Events that don't run because too few guests and no free shuttles to Khao Lak centre. I would not class it is a 5 star hotel. Also, we booked a room only through a third party provider which was a mistake. The breakfast was not overly impressive but the hotel wanted to charge 550 baht per person per day to add it. This is astonishingly overpriced for what it was. Instead we ate breakfast at local restaurants for a tenth of the price although there are not very many alternatives close by.