The Jimbaran Villa

Review of The Jimbaran Villa and Luxury Escapes' Handling of Our Experience Our stay at The Jimbaran Villa, booked via Luxury Escapes, was deeply disappointing and did not reflect the promises made during the booking process — especially given the importance of the occasion: our wedding. Upon arrival, we faced a delayed check-in of over 30 minutes despite arriving after the official check-in time. Service throughout the stay was consistently poor: we were even woken up at midnight for a question about breakfast preferences that had already been discussed earlier. The quality of breakfast was below any reasonable 5-star expectation — often incorrect and poorly prepared. The most serious failure occurred the night before our wedding, when a power outage left us without electricity and water until well past midday. Unlike neighboring properties, The Jimbaran Villa had no functioning backup generator. As a result, we were unable to shower, use basic facilities, or properly prepare for our wedding day — an impact that cannot be overstated. Only by early afternoon did the property suggest relocating us to a different hotel — far too late to be a practical solution. While the local management offered a "compensatory dinner," it turned out to be the same basic breakfast menu, repackaged — hardly an appropriate or sincere gesture. Following our complaints, we contacted Luxury Escapes directly, expecting more support given their branding as a platform offering "hand-picked, premium experiences." Unfortunately, their response was disappointing. Despite fully acknowledging the situation, they refused any meaningful compensation because the villa declined responsibility. Instead, they offered a £50 promo code — a token gesture that felt impersonal, generic, and inadequate considering the significant emotional and financial impact this stay had on such an important occasion. Overall, The Jimbaran Villa is not a property that can be relied upon for major life events — it lacks basic infrastructure and service standards. Equally, Luxury Escapes' response — passing responsibility to the property without advocating for the customer — raises serious questions about their advertised "luxury" guarantee. This was supposed to be a once-in-a-lifetime memory for all the right reasons. Unfortunately, it became memorable for all the wrong ones.

The room itself was spacious, beautifully decorated, and offered a perfect blend of modern comfort with traditional Balinese touches. I especially loved the large, comfortable bed and the private balcony where I could enjoy the view of the lush surroundings. The room was very clean and well-maintained, with all the amenities I needed for a comfortable stay, including a well-stocked minibar and high-quality toiletries.