The Kanjeng Suite & Villa Sanur

Although we went on vacation with the thought that the hotel is not really important, but rather the experiences, but still the hotel and all the stress around it screwed up everything. We arrived in the night overtired. And already with the first step on the terrain I thought it looks similar, but is not like in the pictures on the Internet. When we were overtired by the flight into three different rooms until we could stay in the fourth, it has already passed me. In the first room the light did not work, you could still see that it was totally dirty and neglected. In the second room they had water damage, which apparently had been unnoticed for a long time. It smelled totally of mold. In the third room, the air conditioning was as loud as if you were still at the airport on the runway. About the cleanliness i don’t have to lose a word. But the staff was very committed. And the fourth room was the "best" we could stay there. The room was dirty, lime everywhere, the wallpapers rolled up from the walls, in the kettle a whole animal world has found its home, the furniture was all already broken, dirty. The sofa looked like it had been stored on the road for days in wind and weather. The room looked so disgusting that you didn't want to take a shower despite about 19 hours of flight and road so as not to get out of the shower even dirtier. In the 14 days our towels have never been changed only folded again. There was no microwave as described, there was no safe as described, the balcony door could not be locked, theoretically everyone could get into the room via the balcony. That meant because of the missing safe and the balcony door you had to carry everything important with you. The breakfast buffet consisted of dry rice and meat from the previous day felt. There were dark deposits on the edge of the cups. The whole hotel has made it look like no one has taken care of it in the last 10 years. The staff understood very little English and we had to ask for toilet paper every day. Because such things were never replenished. The best thing was when the staff said on the penultimate day that they had no more toilet paper. All in all, we spent significantly more money to not spend much time in this hotel. That was the worst vacation we had. Four stars is so extremely lying that there is no expression for it. They shouldn't even get half a star.

We don't stay more than 30 minutes. After we got our room, We noticed that the climate machine also had a bad smell. The room was dirty. There were cigarette butts on the terrace. The terrace door also doesn't work properly. The bedding smells like wich one not washed a year ago. The sofa looks like a used casting couch fully spotted. The water in the pool was green and dirty. There was mold in the kitchen and the bathroom. The bathroom mirror looks like a 100 year old. After 30 minutes We leave the place. So don't be fooled by the pictures they use to advertise themselves on the internet those pics are made when it was a brand new hotel. We don't get a refund.

The only redeeming factor about this property is its staff , the executive housekeeper who seemed to be a jack of all trades , Éfendi , tried his best but with part time staff there are limits and obviously no budget to provide proper housekeeping , it’s impossible to handle ..this I blame on the management company . The suites are in appalling condition , mine was full of termites and holes in the wood, peeling paint , filthy grouting and kitchen sink that didn’t function and had to be changed . The towels were full of holes and gray with age , they should be discarded as they are beyond use . Cracked floor tiles and cockroaches …I would not recommend this place or its management company to anyone . Shame on agoda which I used to book as it gives a totally false picture .

Actually this property is nice, but Not well maintained, pool was terrible, the floor was dirty, Room is big with a big sofa, but no hot water, broken Ac, wifi wasnt working, smell like old sheet, very different than their pictures on google, you better find another property to stay, this will be the last time I come here!

I am very happy with my stay at this hotel in the Sanur area. The rooms are clean and comfortable. The staff are also very friendly and professional. Its strategic location makes it very practical for business trips or short holidays. Will definitely come back again!