It may be 4.5 stars (Tripadvisor) or 5 stars (Hotel’s own classification) by Turkish standards, but it deserves no more than 3 star by international. First impressions: “security guards” smoking, outside the front door, through which entrance is cramped by scanner machine. Dark and claustrophobic lobby. 3 x unsupervised trainee receptionists with little English, either understanding or speaking. Efficient luggage porter. The room is barely 3*. Decor worse than it looks in the photo: lurid and peeling. Lighting awful: to read a book after dark, you have to move the chair into the wardrobe space. Bathroom/WC haven’t seen any renovation in years. No plugs in basins (apparently a tradition locally - they have them in Istanbul!) so can’t fill sink to shave/ wash underwear, Had to dismantle the drying line thing to make it work. The safe is impossibly located (underneath the mini-bar), only accessible on hands and knees. No Nespresso machine: instead paper packets: instant coffee 2, tea bags 2, sugar 2, creamer 2. Ask for more and much later a handful is shoved through the door. Complimentary fruit bowl needed to be requested twice. Pool large, life-guarded on seemingly a random basis. Breakfast in a cavernous holiday-camp style, noisy, space, with graffiti on walls (decor?). Well-staffed, milling around. Buffet quite well stocked but random layout: why not keep food groups co-located. Gardens neat close to the hotel buildings, but increasingly untidy and littered further out in the grounds. Morning male senior receptionist very helpful sorting out tour company which didn’t arrive. Hotel worth the money? No.