The Melody Phuket Hotel

I stayed here from the 14th to the 16th of November 2024. The room was spacious, clean, and well-equipped with all the necessary amenities. The staff were exceptionally friendly and attentive, making my stay truly enjoyable. I look forward to returning in the future.🥰🥰🥰

This hotel is very clean and has lovely rooms. It has the potential to be a really good hotel. The hotel is ruined by the rude and generally unhelpful reception staff. Emailed 3 days before arriving asking to pay for an upgraded pool room - no reply: arrival day at reception asked again - blank faced receptionist states ‘you’re in Indy room’, ask to upgrade, reply ‘you’re in Indy room’. Gave up asking - I assumed what she meant was that the hotel was busy and we couldn’t move. This seemed a reasonable assumption considering we arrived at 1.30pm and she offhandedly told us to return to check in at 2pm - 2pm husband goes to check in and get key, key literally slid across counter to him with barely a glance and certainly no directions to room or lift. Turns out hotel was only about 1/3 occupied so no idea why we couldn’t pay to upgrade or check in half an hour early. At 1 point during our stay husband asked for a glass/cup to get water out the water cooler - told by reception no with a shoulder shrug. Every morning we ate breakfast at the cafe next door (which was lovely food) - the hotel buffet breakfast looked very nice from what we could see and we had intended having breakfast there, however the reception staff attitude just made us not want to even pay the £6 for breakfast As I said this hotel could be lovely - room great, cleaning excellent. Spent 1 month touring round South Asia and this is the first time we’ve came across unhelpful people - every other hotel we’ve stayed in has has really lovely staff.