The Pavilions Phuket

The whole stay was faultless. The villa was perfect the customer service was amazing.

We had the most incredible staff at The Pavilions. The staff were so friendly, helpful and lovely. My husband injured his knee by the pool and a staff member came to help him straight away without us even asking. All round the service levels were exceptional!! Our rooms and all the facilities were of a very high standard. The food was amazing. We had planned to venture out and explore however loved the food and resort so much that we ended up staying put. Breakfast buffet was one of the best I've had. Such delicious fresh food. Kids loved the variety as well. Staff were super attentive and would let you know when it was time for last orders. This is one of the only resorts I have stayed at where I could graze on my breakfast (with mimosas!) whilst watching the kids in the adjoining pool. Wouldn't hesitate in booking The Pavilions again!!

Hotel was beautiful to say the least! Daily complimentary breakfast served with fresh food. All the workers were extremely kind and so helpful . The room was cleaned daily and upon arrival. The views and the pool were everything I thoroughly enjoyed my stay and can see myself revisiting. I chose this hotel b/c it was closer to the airport . They also provided me with a complimentary birthday cake upon arrival so yummy. Thanks again

This was our second stay at The Pavilions Phuket, and this time we were able to enjoy a slightly longer visit.  Overall, it was another relaxing and memorable stay, though there were a few issues worth mentioning. On our first night, our villa had a persistent noise coming from the villa above, loud enough to disrupt sleep and trying to get over jetlag.  The hotel’s engineer came to investigate, and while the issue was resolved temporarily, it did return.  The team kindly offered to move us the following night, and sleep was much better, though the noise did reappear later in the stay in the second villa which required a further engineer visit to correct, seems to be related to pool pump issues of villas above.  For the price of the Spa Pool Pavilion villa, a consistently quiet night’s sleep should really be guaranteed. Compared to last year’s stay in the pentshouse villa, some areas could also benefit from a little TLC in terms of furnishings and upkeep particularly lighting and nosey air-conditioning. We booked directly with the hotel, which came with a range of great perks.  While these were appreciated, a few of them needed clarification on arrival meaning some awkwardness from a guests perspective which should not have been necessary, given they should have been clearly outlined and already aware. That said, the positives absolutely outweighed the negatives.  The daily in‑room massages were a highlight are truly wonderful.  A big thank you to Cream, Iris, and the rest of the Spa Team for making each session so relaxing. As we were staying in a villa with private pool we never used the larger pool area but when we dined on some days and evenings and the area looked very quiet and not many people sunbathing and plenty of sunloungers available. Breakfast at Alto was as fantastic as ever, with plenty of fresh fruit, pastries, and a wide selection to choose from.  Manny, Park, Christine, Nui, Poom and the whole team were exceptional, both at breakfast and during the afternoon cocktail hours. If you’re staying in a villa, the in‑room BBQ is a must.  Wut and the chef delivered an excellent evening with generous portions and great flavours.  Getting around the resort was effortless thanks to the buggy drivers, who were always quick to arrive when requested through the app.  They do a brilliant job and often share helpful tips about Phuket. They are all so friendly. The reception team were also a pleasure to deal with, Rike and Chom assisting with taxis, bookings, and anything else we needed during out stay. Transport is provided to the Laguna shopoing area and also to the beach.  We never used but its a nice to have offered by the hotel.  The hotel is nicely situated not to far from the airport. If you’re looking for a place with chilled vibes where you can truly unwind and return home feeling refreshed, The Pavilions Phuket remains a wonderful choice.  Despite a few bumps this time, we left relaxed and happy and still wouldn’t hesitate to recommend it and should we return to Phuket it will still be our go to choice of hotel.