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The Ritz-Carlton Orlando, Grande Lakes

Orlando, United States
5 out of 5
Approx hotel star rating
Based on 397 reviews

1 / 40

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Official Description

This hotel lies just 3.2 km away from Sea World Adventure Park in the Orlando area of Florida. The hotel lies just 11 km away from the Walt Disney World resort. This charming hotel offers the ideal setting from which to explore a host of attractions in the area. Guests will find themselves within easy driving distance of Wet n' Wild, Discovery Cove, Kennedy Space Centre, Daytona Beach and Busch Gardens. This elegant resort is set amidst a sprawling stretch of land, overlooking Grand Lakes estate, and features a stunning Italian-palace style. The guest rooms are exquisitely designed, oozing character and poise. The hotel features a seemingly boundless array of facilities and services, meeting the needs of discerning travellers to the highest level of excellence.

Amenities

  • Aerobics
  • Fitness
  • Beach volleyball
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club

Room Prices & Availability

Rooms

1 / 2

Double Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More
1 / 3

Double King Bedded Lake View

Bedroom : Double bed 131-150 width (2 units) or King-size bed 150-183 width (1 unit)

Facilities

  • Cot on demand
  • Extra beds on demand*
  • Room size (sqm) : 44
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 3

Double King Bedded Laike Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Cot on demand
  • Extra beds on demand*
  • Room size (sqm) : 45
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Executive King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Cot on demand
  • Extra beds on demand*
  • Room size (sqm) : 90
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 4

Suite (2) Queen Bedded Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Apartment Accessible

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Club Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Deluxe Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Accessible

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Accessible-Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Accessible King Size Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Accessible With Views

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double King Bed Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Guest Room

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Family Room Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Family Room Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Club Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple With Views

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Club Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Accessible

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Accessible With Views

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room With Views

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Single Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Single Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Executive 2 Double Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Executive Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Club

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Club Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Accessible Executive Room

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Triple Lake View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Villa Deluxe Two Bedroom

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 582
  • Number of floors (main building) : 15
  • Single rooms : 193
  • Double rooms : 327
  • Suites : 64
  • Disability-friendly rooms : 40

The Ritz-Carlton Orlando, Grande Lakes is booked in hotel categories: Business hotels, Hotels with charm, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aerobics
  • Fitness
  • Beach volleyball
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club

Amenities and services

  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour from 18:00:00 to 00:00:00
  • Check-out hour from 11:00:00 to 11:00:00
  • Mobile phone coverage
  • Wi-fi*
  • Transfer service
  • Valet parking*
  • Airport Shuttle
  • Room service
  • Laundry service*
  • Launderette*
  • Bicycle hire service*
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • Clothes dryer

Activities

  • Aerobics*
  • Fitness
  • Beach volleyball
  • Golf*
  • Tennis
  • Golf practice facility

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Spa centre

Business

  • Conference room
  • Meeting room
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 4
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar*
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
  • Parasols
  • Children playground*
  • Kids’ club
  • Entertainment programme for children
  • TV lounge
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
  • CD player
  • Pay movies
  • Alarm clock
  • Minibar
  • Tea and coffee making facilities
  • Ironing set
  • Carpeted floors
  • Centrally regulated air conditioning
  • Safe
  • Balcony
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options

Tripadvisor Reviews

Tripadvisor traveller rating

397 reviews

Traveller rating

Excellent
301
Very good
31
Average
17
Poor
20
Terrible
28

Rating summary

Location4.6
Sleep Quality4.4
Rooms4.4
Service4.4
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

rossibalboa007

Manchester, Greater Manchester, England

Best hotel in Orlando !!!!

31 May 2025
We recently returned from our second visit to the The Ritz -Carlton in Orlando and it is one of the best experiences we've ever had . From start to finish , the team completely exceeded our expectations and delighted us in every possible way. The location is perfect and is only 15-20 minutes taxi from a variety of high end restaurants, even though they have ample on site including the sister Marriott hotel. The grounds are breathtaking and is great for morning and evening walks with all the wonderful nature the hotel has to offer. The facilities are fantastic and immaculate -every detail is thought through , with beautifully designed rooms not too complicated and an amazing pool with high end cabanas. On our next visit we will opt for the club level access as it seemed very good value for money considering the quality of food and drinks they have which you can also enjoy on an outside balcony. What really made the holiday unforgettable was the level of service . All the staff was very friendly and genuine which can let alot of 5 star hotels down. I'm pretty sure not one member of staff didn't walk past us without being friendly during our 8 night stay. A special thank you to Ann in guest services who was in touch months before the holiday to arrange a special holiday for my mother and answered any questions i had regarding room types and filled me with plenty of confidence before my arrival .Her warmth and attention to detail was as good as anything we've experienced across the world in high end hotels and is a credit to the company. We left feeling cared for, relaxed and looking forward to coming back.

esterlino16

Miami, Florida

BEWARE OF HIDDEN CHARGES SUCH AS $ 62 P/NIGHT FOR VALET PARKING!!

31 May 2025
Disappointed! This is RC in name only. I would never go back to that hotel again. I am a Marriott/RC Elite Rewards program for over 20 years, currently Platinum Elite. When I called asking for an early check in, their answer was that would cost $175. One or two hour before check in time, they cannot sell the room to anybody, unless they are also operating the property as a motel by the hour...Then when I arrived to the hotel and gave the key to the valet attendant I was hit with a $58 plus taxes rate per night. Not even in in NY, London or Paris they charge that outrageous amount of money. I purchased the room ($650 with bkfst). To my surprise, -according to them- that was Continental Bkfst that included coffee, and pastries only. If I wanted the buffet I have to pay an additional $ 38 or order a la carte and pay the prices of the menu. In addition, to the prices, the service is well below average. It took one hour to have my breakfast. 10 min to fill the glasses with water, 15 more minutes to get the OJ. After 25 minutes waiting for the coffee they came to tell me the coffee machine was being serviced. Finally they brought the coffee, but not the food. For the time they brought the food, the coffee was cold. Then they brought a new hot coffee, and the food wa cold. In two words: TOTAL DISASTER. I never had such a bad experience in a RC hotel. And they pretended to include 20% service charge. You can get better service in a Holiday Inn and pay only $ 150 . They charge $58 + taxes = $62 for valet parking that with just four cars it is total chaos. The two lanes blocked. You can tell this a hotel has no management at all.

NYCTraveler39

New York City, New York

A perfect vacation…

31 May 2025
We stayed at Grande Lakes in early May and had an amazing experience. I had been to the property many years ago but it is much better than I remembered. Service from the staff was impeccable and no request ever felt like a burden. I had wondered, given Orlando is a child/family destination, if this Ritz would be up to the rest of the chain’s standards and honestly this ended up being one of the best Ritz’s we’ve stayed at. The hotel also went over and above to add some special touches for us. I’m lifetime titanium and was staying at the Ritz for my 50th birthday (which I was dreading) and to spend some time at Disney to feel like a kid again. Apparently my partner notified the hotel ahead of time and we were placed in an absolutely beautiful suite and every night when we got back to the room there was a treat waiting with notes from guest services. From layer cakes to cupcakes, champagne to chocolates, every night was something different. It made a psychologically rough day so much better so I can’t thank the staff enough for all they did. :) Separately, the grounds are lovely, gym is big, pool area never filled (even when the JW was absolutely jammed) and breakfast offerings (a la carte plated) quite large and high quality. Only reco I have at all is that the breakfast buffet could be more expansive. It was good don’t get me wrong, but the sweets section is huge (amazing though) and I think they could be more creative with the other savory sections as well. Other than that we had a flawless 5 nights. Thank you, we won’t hesitate at all to return.

stephenpL4809UE

 

Top notch.

30 Apr 2025
u Once again, I had a fantastic time at the Orlando Ritz. Went in on Easter for several nights. The hotel remains pristine, clean, and everything everywhere sparkles! I enjoyed lunch at Bleu by the pool every day. Service from Maureen and Samantha is always second to none. Every pool staff is exceptional and go above and beyond. I loved Knife and Spoon so much, I went two nights in a row! I appreciate this properties consistent way of knowing the Bonvoy benefits, and they follow through on them. Not all Ritz Carlton's necessary grant these benefits. Rebecca at the lobby bar is a true gem! My only minor complaint is the pool (my favorite part of the hotel) wasn't at the usual 83 - 85 degrees, it was on the high 70s. It wasn't terrible, but I love how it is consistently heated my last visits. I am coming back for a few days at Memorial day. Just love it! Crossing my fingers for 85 in the pool!

Trek787813

 

Good VS. Great

30 Apr 2025
This is our fourth stay at the Ritz Orlando and while it was good, it wasn't over the top "amazing" 5 star service as we remembered from previous stays. We are hopeful that it was a fluke and are grateful for the professional manor in which the feedback that we provided during our stay was received and resolved. CONS: * Bellman stated he would send up a fridge; follow up 30M later and no request was put in, followed up almost an hour later and fridge sent up after half of the food was already defrosted * Fridge was plugged into a faulty outlet and was still warm in the morning; remainder of food went bad (was provided a $100 resort credit) * Upon arrival our room missing slippers for the robes and dry cleaning bags * Spcial size robe that was requested via guest services prior to arrival was assured to be waiting but was not present; when followed up it still wasn’t delivered until housekeeping supervisor checked in and had to request it a third time * Balcony had a spider issue that only appeared at night (provided a deep clean and offered pest services) * Phone receiver in living room wasn't working and after no initial resolve, the second mention it was swapped with the working bedroom phone (resolved after making them aware) * First day at the pool was never greeted by a server or a pool attendant * Olivia from guest relations followed up via phone call and shared she was off for a few upcoming days but would provide a contact for us should we run into any further issues but never provided said contact * Younger daughters slipper and stuffed animal was MIA; assuming left in the bed and tossed somewhere with the dirty sheets (Kayla offered to send replacement) PROS: * Gabby at the front desk made contact prior to our stay based on our previous stays having delt with Savina and provided a room upgrade * With all above details called out; got back from theme park to array of snacks and an apology letter * Recevied countless calls after above details were shared asking what they could do to make our vacation more memorable (special shout out to Kayla who went above and beyond) * Gabby surprised us with a cabana on our last pool day (Nick the server was attentive and went above and beyond; even giving our girls ice pops from the upstairs shop) * Greeted with a birthday message and cupcakes for my daughters special occassions * A visit to the lobby with our children to check on the Ritz Kids fish tank left us with chocolates, stuffed animals, and a glass of champaign by a very nice gentlement at the front desk (wish I got his name) * Room service arrives within 25M of ordering every time! * A call for a missing ie bucket bag delivered fresh ice, not just the bag to our room Overall, appreciative of the area manager and Gabby being so quick to respond to our concerns and hopeful for a 5 star experience on our next go round.

Tripadvisor Overview

The Ritz-Carlton Orlando, Grande Lakes is a 500-acre nature-inspired luxury resort. Located in Orlando, Florida, our resort is near Walt Disney World, the Airport and Universal Orlando. Guests can enjoy 11 exceptional dining establishments, a well-equipped fitness center, an on-site spa, an 18-hole golf course and an outdoor pool.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return