Upfront experience was a shocker with high headed and arrogant reception staff... less mannerful n stubborn, it spoilt the taste of being there, it included a male as well as female staff , on too different occasions, such arrogance n less welcoming attitude has rarely been experienced in my travel to over 40 countries, worldwide, including US & UK. Hotel is scenic n located in beautiful surroundings. River flowing at the base is ultimate experience. Cottages are just average and highly overpriced. Only solace , beautiful surroundings. Dining and spa staff was very polite and courteous, but reception blew it up, both times. They really need to train the reception staff. Check out time cab, they called from taxi stand and loaded it with additional 2 million rupaiah indonesian hotel commission ! Never witnessed before. Overall, although in beautiful surroundings, it is highly overpriced, limited cuisine, arrogant reception. Would not like to go there again.