The room itself was very nice and spacious, and the hotel grounds are pleasant, with a lovely, tranquil pool area that was one of the highlights of our stay. However the adult pool is a bit odd as it’s part of the private swim out rooms, so be aware the other pool is for families so can get noisy. The staff were also very nice, and the pool staff in particular were always helpful and attentive. However, overall it didn’t quite feel like a true 5-star experience. The location is quite far from town. We did know this but weren’t quite prepared for a couple of things. Firstly, whilst the hotel does provide a shuttle, it’s an open truck which doesn’t feel particularly premium and takes away slightly from the luxury feel you’d expect. We also expected to be able to rely on grab. However be warned that you need to book a premium car as there aren’t many drivers in the area, so it’s something to be aware of when planning trips out as this adds to the cost. Breakfast was another disappointment. Unfortunately it wasn’t very good, to the point that my husband ended up skipping it on most days. The choice was good but it was often quite stale and hard and felt like it had been left out a while. The food served by the pool was good though and was very fresh. While the property is nice and has some strong points, it just felt like something was missing. A bit of atmosphere or soul that would elevate the experience. For that reason, I didn’t feel I could rate it five stars. It’s a nice enough hotel but couldn’t consider it a 5*