When I came, they gave a room with 2 double beds as I was alone and the give to a family of 3 a room with 1 double bed. I don't understand why. So I ask them to switch as I don't need 2 double beds. Secondly, before I came in Tulum, the sent me some activities without price. I beg them for 2 days to send me the prices and I finally get them but it was too late to reserve. They've not a breakfast. What they serve is not a breakfast. They only have coffee, no hot chocolate, no tea (I asked them and they said they don't have), they only gave us fruit and bread. One day as I was going on an activity, I asked them to put my breakfast in my room as they always bring it to me in my room. When I came back, I realize there's no breakfast in my room, so I pay a breakfast for that day and I didn't take it. They were so slow when you asked them something. Really deceive regardless of my experience with them. I'll no longer stay in their hotel for my next time in Tulum.