Thera Mare Resort

do not waste your time, the photos used are not even of this hotel, the staff are rude, the manager is abusive and the entire place is like an unfinished building site - avoid , the bar isnt even a real bar, let alone open all day !! lie after lie

I recently booked a stay at Thera Mare Hotel in Santorini through Love Holidays and was left extremely disappointed. The hotel was nothing like the photos or description shown on the booking website, which used a mix of stock and carefully selected images to give the impression of a luxurious 4-star retreat. In reality, the hotel was rundown and poorly maintained. The car park was full of building materials and overlooked parked lorries. Our balcony was cramped with rusting furniture, and there was even a yoghurt pot under the air conditioning unit catching dripping water. The bedroom was grubby, the walls cracked, and the bed rock hard with worn, thin bedding. The fridge was dirty and unstocked (despite mentions of a minibar), the mosquito plug was filthy, and the wardrobe only had a few old hangers. No safe in the room either — something you’d expect at a 4-star property. The bathroom was tiny. The toilet was so close to the shower that you couldn’t use it without brushing against the too-short curtain, which caused water to flood the floor. The shower barely worked — we had to film it to prove how bad it was. The breakfast was very basic — a few bits of fruit, cheese, and bread. The pool was dirty with debris floating in it. Every sunbed was either stained or ripped open, the parasols were damaged, and the hot tub was out of use, covered in grime and surrounded by red cones. The pool bar, which was advertised, was closed the entire time we were there. When I arrived, I was so upset I burst into tears. I contacted Love Holidays via Live Chat and spoke to three agents, but none could help me change hotel. Reception staff refused to issue a refund, saying it was up to Love Holidays. We stayed just one night. The next day, we had to hire a car and travel around the island to find a new hotel. We eventually secured alternative accommodation at a cost of €3,000 out of pocket, plus car hire. The first two days of our holiday were completely ruined. Please do not trust the images or description of this hotel as advertised. It is not a 4-star experience and was the worst start to what should have been a special holiday.

Reception staff very polite and welcoming. Hotel room was very dated. Bathroom in need of overhaul. Shower just dribbles. Rusty legs on basin cabinet and the window opened onto neighbours balcony. Bed was very uncomfortable. Balcony table rusting, and nowhere to hang wet swimming costume. Swimming pool is a good size, but I was unable to get in as the rungs on the step ladder were too far apart for me to reach. Towels are provided. Sun loungers were faded and stained. Outdoor shower was broken. Pool bar overpriced. I didn't see anyone buy anything. Car valeting business next door is quite noisy at times. Remote location, with 1 old restaurant over the road. More choice of restaurants down the road towards Perissa, and along beach front, a 15 min walk away. Breakfast was basic, with the same plates of cheese and ham coming out each day until they were empty. Hotel felt like a basic holiday camp with few facilities. There are much nicer hotels in the area. I don't know what makes it a 4 star, as we had been staying in 4 star hotels on other islands and they were grand in comparison. We had to pay the additional tax of £7 p.n as it was 4 star.