Thermes Luxury Villas & Spa

I forgot my jacket in the room during check out. I came back after an hour to retrieve my jacket. I told the the frontdesk that I forgot my jacket in the room. I wanted to go in the room because its near the frontdesk but they told me to wait and they will check it with housekeeping. Our room was 109. Minutes later, the frontdesk cameback with my jacket. I immediately checked my money in the pocket and it was gone. My pockets has a zipper. I know 100% it was closed because I put my money there with a few coins. When he handover my jacket I already noticed that the pocket was opened. So I told the frontdesk that my money is missing. The frontdesk told me to wait because the manager is there. I never got back my money. Here is the sad part. The way the manager handled the situation is bad. I use to work as a frontdesk for a long time. This is how it went. The manager called the housekeeping in the frontdesk. The housekeeping came to the frontdesk. I dont understand when they were speaking because I dont know the language. The manager said, the housekeeping did not get it. Maybe you have visitors in the room? I said NO. Then she told me, when you are checking out, your wife was in the room. So what does she mean? My wife took it? Place was beautiful. But if something wrong happens, it will make the experience bad. I dont really make bad reviews because I undertand how it works. This is the 1st time

My family and I have just returned from a two week stay at Thermes Luxury Suites. We are Santorini veterans having visited the island for nearly 20 years. The villa lived up to expectations: Spacious, private, well appointed. The breakfast service delivered each morning was a huge treat, choosing between indoors on sleepy mornings or out by the pool on other days. It felt so luxurious and the food was fantastic with fresh products, pastries, coffee and juices. The villa and pool were cleaned as regularly as we wanted and nothing was too much trouble including restaurant reservations on our behalf. What sets this property apart though is the team. WOW. Our children were made to feel like royalty and our whole family made to feel so wanted. Irene and Sandy run the show with class and elegance - and warm hugs. Harris does a bit of everything, always with a smile and a joke. Ali was our breakfast magician who never seems to get tired. Plus ‘chef man’, and the cleaners who were extremely polite, smiley, and hard working. There were tears when leaving - we know we’ll always come back to Santorini but it was like leaving family at the end. 

Our sincerest thanks for making Thermes not just a place to stay, but a home from home. We felt so special and I hope our gratitude was equally felt as we had an abundance of it.

This is a very nice location. A short walk into Megalochori which is a very nice village with a few good restaurants. There is also a winery very close by. You have a private pool. There is also a spa though we did not use any of those services as we only stayed one night. The staff were friendly and helpful. The rooms are very nice and clean. The only reason it did not receive 5 stars is because there is a helicopter tour company next door and the helicopters take off and land many times throughout the day and are very disruptive.

We had ferry issues so we had to stay on the island an extra day. Our hotel couldnt accomadate us so we found availability here. Super nice staff, very private, and the personal pool is lovely. The only negative is the helicopter that takes off on tours multiple times thru the day.