Tijili Hotel Seminyak

Ramps and lifts in hotel made disabled access easy . Wonderful staff always happy to help ensured a great stay and food was gorgeous. Lovely sunbathing area around the pool and fabulous hotel

This hotel is nothing short of a Hostel. It is marketed by TUI as a four star hotel which is absolutely staggering. Whilst the staff are friendly and happy to help sadly for us this did not compensate for the rest of the hotel/hostel. We've uploaded some of the photos we've taken to reflect the true state of the hotel (and before you have any doubts - no the sunbeds aren't wet and neither is the pool seating area; you wouldn't risk going into the pool) and not the promotional ones used to entice you to stay. All we would add is that if you're expecting your hot food to be hot then prepare yourself for disappointment.If we could give it a zero rating we would. Needless to say we cut our stay here short and moved to an amazing four star hotel!

Staff were friendly and accomodating but there are a number of little things that could make Tijili so much better. 1)The room needs more lighting in the bathroom even for me (male) can’t see to shave so forget about putting your makeup on girls. 2) Could put a mirror and lighting near the corner desk so the girls can do makeup. 3) Towels, well we had some good ones but also ones that were old and need to be thrown out 4)Bain-marie in the breakfast area to keep the food warm, the ones they had were not sufficiently working, cold juice,

There are many excellent things about this hotel including the staff, the facilities, amenities and location for walking to the main street. Unfortunately I was barely able to sleep due to people talking in the corridor through the night, people on the street outside and motorbikes/cars passing. They provide many things like toothbrush, thongs, razors etc but unfortunately no ear plugs. I managed to get some overpriced ear plugs from star Mart (don’t recommend) but still barely slept. I have an app that records my sleep (for health reasons) and the first night I was there I was in bed 8 hours, took ages to fall asleep, due to noise, and barely slept 5 hours. I recorded waking up 13 times through the night due to sound (full conversations recorded by my phone). It might be better if you’re at a room not facing the street. But as nice as it was, I wouldn’t go back, I need some quiet to sleep.

From the very beginning we noticed a complete lack of organization from the staff and a very poor understanding of English, which made communication extremely difficult. On the first day we decided to eat at the Tijili restaurant—big mistake. It took them 40 minutes to prepare a single dish, and they even got the order wrong. When we asked them to bring the correct meal, they told us that we weren’t the only guests in the hotel and that they had other people to serve (even though at that moment we were the only ones sitting in the restaurant). In the end, they did bring us the correct dish, but we had to wait another 40 minutes, wasting a lot of time we could have used for sightseeing. The room: as soon as we walked in, it was freezing cold because of the air conditioning. At first we thought it was just a random setting, but then we understood why: the room was full of mold, with extreme humidity that in just a few hours made all the clothes in our suitcase damp. We had to sleep with sheets that were wet and smelled strongly of mold. Services: the room key never worked. Every time we had to go downstairs to get it reprogrammed, wasting time we could have spent enjoying our vacation. Towels: several times they simply forgot to bring them to us. Swimming pool: there was a sign saying the pool could not be used. On top of that, they claim to offer a shuttle service to the main street of the city, but that’s not true. If the employee doesn’t feel like taking you, you’re left to walk or find a taxi on your own. Shower water: it smelled like urine or sewage—I honestly can’t even describe it. Last thing:the hotel had mold everywhere, even in the hallways.