Titanic Deluxe Lara

We booked one of the suites with its own court yard and hot tub. On arrival the hot tub hadn't been cleaned, so we requested to have this done. Once cleaned and turned on for the first time a lot of debris came out of the jets, so we had to drain it, and clean it again. On our second night when returning from our evening meal, we were met with a young child from the room next door running along the corridor attempting to get into all of the other rooms. When entering our room we noticed straight away other children from this room were in our courtyard area and jumping in and out of the empty hot tub. As it turns out these children (around 5-6 years old) were left unattended by the parents. From then on the evening was non stop very loud noise from the next door room, continuous running around by their children in our courtyard area, and the loud sound of furniture being moved around. We contacted reception at around 11:30pm and they advised us they would send someone round to address the issue, however the noise continued so it was clear nothing was done by the hotel staff. After another 30 mins of non stop loud noise, their kids wearing through our patio doors and running in and out of the rooms, I decided to go to reception myself, however when noticed their from door was open decided to address the issue myself. After this the noise completely stopped, which makes it obvious the hotel made no effort to address our issue. The next morning when opening our curtains, I noticed a lot of mess in our hot tub, and on closer inspection noticed this was a huge amount of Vomit in the hot tub and surrounding areas. So at some point the night before they people in the room next to us had vomited in our hot tub and left it. We address this with the hotel reception immediately and was told to come back an hour later at 9:30am when the only duty manager was due to arrive in. We was told they would send porters to clean it up immediately, however this wasn't done until 12:30pm when the usual turn down of the room would have happened. We spoke with the duty manager at 9:30 and unfortunately the issue just wasnt taken seriously. We advised them we would not be staying in the room another night, and had no use of the room that day due to the vomit. They told us they couldn't move us until the next day, however when I told them if they could not move us we would be leaving the hotel, they all of a sudden had a couple of rooms available. We was offered standard rooms, or another suite option which was essentially 2 rooms with a very odd additional room and an unusable balcony the was approx 2000sq ft. Not what I would have booked, and didnt have the facilities we initially chose. After our return I contacted on the beach, and requested the difference in the price of the room I paid for compared to a standard room, be refunded, and also expected compensation for the entire day we lost having to wait around to move rooms. However all we received was a £100 discount off of our next holiday booked through on the beach. So we have essentially been charged for something we didnt get to enjoy in the end. The reception staff are extremely miserable and offer no help and genuinely just look fed up whenever anyone approached them The food is the basic quality you find in any all inclusive resort. However it did feel like eating in a cafeteria rather than a hotel resort. I dont normally write negative reviews about businesses, and at first didnt, so I could give the hotel and on the beach the opportunity to make up for the issues we experienced on our family holiday, however they showed no care, hence why it is necessary for me to leave a review.

Our first time in titanic hotel and it was immaculate everywhere, good quality food and drinks and relaxing atmosphere.

We had a wonderful holiday! Thank you for your wonderful arrive - we appreciate you! Everyone who works at this hotel are exceptional! You made our holiday! This is the best hotel - you will be happy if you book here!

Amazing hotel! BEST servo e! This is the place to stay!

Absolutely brilliant, writing for next time to visit this beautiful hotel. As a chef I could say I am enjoyed well and well.