Titanic Deluxe Lara

Excellent hotel, brilliant for kids - has everything you need. Guest relations Mustafa is very helpful and friendly and the Cabana waiter Mustafa is the best you’ll get. Highly recommended.

We are on our last day at the Titanic Deluxe Lara, travelling as a large party of 17. Overall, we had a great holiday and found many aspects of the hotel to be excellent. The hotel staff were accommodating, ensuring our rooms were close together and on the same floor. Rooms were clean, tidy, well-equipped with nice toiletries, and stocked minibars. There are four main pools, all of which were lovely, although securing a sunbed required early starts. By 7am most loungers were already “reserved” with towels. on one occasion we saw guests putting towels out at 2am. Perhaps the hotel could consider adding more sunbeds to ease this. The numerous beach bars serving ice cream, fruit, and drinks were a great addition, with service always friendly and efficient. We booked a pier cabana for several days, the staff there were outstanding, keeping drinks and food flowing all day. Highly recommended. The beach itself was fine, though the sea was murkier than expected, not the hotel’s fault. Dining during the day offered good variety, with Greek and Italian sit-down restaurants as alternatives to the buffet. The buffet, however, was very repetitive; by day three, we had tired of seeing largely the same dishes. The Greek and Italian restaurants (with supplements) were well worth it for a change of menu. Evenings were lively, with nightly shows followed by a disco and nightclub. The entertainment and bar staff were fantastic friendly, attentive, and a credit to the hotel. Complaint … Final Night Incident Unfortunately, an incident on our final night left a lasting negative impression. At around 1:45am, I returned to my room to find my key card no longer worked. When I went to reception to have it reactivated, I was told I had an outstanding bill that needed to be paid immediately. I explained that I was happy to settle the bill, but my wallet and cards were in my room. Despite this, the receptionist repeatedly refused to issue me a replacement key unless I paid there and then. I offered for him to come with me to my room so I could retrieve my wallet from the safe and then return to pay, which he initially agreed to. However, after waiting upstairs for 10 minutes, no one arrived. When I returned to reception, I was met with shocking unprofessionalism , the receptionist laughed at me, covered his name badge with his hand when I asked for his name, and flatly refused to give it. When I told him his behaviour was rude, instead of attempting to resolve the situation, he began to argue with me across the reception area as I walked away. He also claimed there was no manager available, despite one being clearly visible nearby. To make matters worse, a young female member of our group experienced the exact same treatment, also being locked out of her room and refused a key. She became visibly upset and cried in front of the staff. I ultimately paid both her bill and mine in cash just to end the ordeal. This behaviour is completely unacceptable, Locking paying guests out of their rooms in the early hours is unreasonable, unsafe, and deeply unprofessional. Refusing access to belongings needed to pay the bill is illogical and shows no common sense. Laughing at guests, hiding your name badge to avoid accountability, and arguing instead of resolving the issue is disgraceful customer service. I understand if the hotel requires bills to be settled the day before departure, and I accept that I missed the text reminder. However, the way this was handled was completely wrong and could have been resolved in seconds with a simple apology and agreement to settle the bill first thing in the morning. Sadly, this incident has overshadowed what was otherwise a great week, and because of the way we were treated by the two reception staff, neither I nor the other 17 members of our party would return to this hotel.

Best Holiday we’ve had in a long time. Hussain on the Cabana was very attentive and made the day special. Great facilities and atmosphere. Staff are amazing

Aziz very good with services. Hotel amazing definitely recommend thank you so much Merve from guest relations 🍷🍷🍺🍺🍺☀️☀️☀️🤗🤗🤗

Fantastic helpful guy who has the name Aziz. Nothing is too much trouble. Aziz is absuluatel the best. We recomend this hotel and cabana services.