This is my 5th time at this hotel, we went end of March in to April, for my husbands 65th birthday there was 15 of us, what can I say ,it was a total disappointment! ! Half of the hotel was closed, pools freezing, work going on round the pool with jack hammers. Football academy and swimming academy there,couldn't use the heated pool because it was closed off for the academy, no waiter service around the pools ,main slides closed, entertainment at night was down by bowling ally, was so warm with the amount of people that 2as there,not enough seats! And for pool towels omg couldn't get one for love or money. That's us done we will not be back!