Tulip Creek Hotel Apartments

Never come again to this hotel. Receptionist indian guy is very rude. He does not know customer service. He even told me if I can speak english which I am talking to him in English. Check-in took more time and keeps us waiting. Photos in ads looks good but its not the same in person. I will never stay again in this hotel. Even guests is not allowed but their ads in trip.com its allowed for 2 guests. I ended up giving my hotel booking to a friend instead of staying there. Please make sure your Receptionists staff were well trained specially when it comes to customer service.

This is one of the worst hotels in the UAE. The receptionist was extremely rude and treated the guests in a humiliating and disrespectful manner. Customer service is clearly not a priority here. I strongly do not recommend this hotel to anyone planning to stay in the area. It would be much better to choose another hotel where guests are treated with basic respect. Please don’t book to Tulip creek Hotel apartment

I have been staying at Tulip creek 1 bhk apt for 20 days now, The stay has been amazing rooms are very spacious and clean, basic kitchen amenities are available along with fridge and washing machine (best for long stay purposes) Johurul & Nojir from HK are very humble and attentive performing there jobs on daily basis. Mohan from reception is a great asset to the hotel, the way he connects and assists guests is fantastic. I had trouble extending my stay as hotel was full but FO incharge Hunain & Mohan made it very swift to provide resolution so i could rebook. All FO and bell team staff are amazing. Not to forget Yasin (lifeguard at poolside) is also very humble and attentive when it comes to watching over kids.The pool itself is simple and comfy, not too crowded. The hotel is on very convenient location, walking distance from the nearest mall and metro station hence very budget friendly too for long stays. The staff make it even more wonderful place to stay. Things to improve: HK needs to relook and renew into their linen inventory as the bedsheets and towels are unacceptably damaged condition i had to request at times to change it. Additionally bathtub keeps clogging need to ask eng to fix it, better to find permanent solution. Overall stay has been amazing. Cannot really complain about anything. Keep it up !

Our experience at this hotel was unfortunately NOT great. The check-in took over an hour, and the receptionist was very rude and not welcoming at all. We also encountered an issue during our stay, and the staffs were not able to offer us with any solution that we decided to move in a different hotel to stay for the night. On top of that, the amenities and furniture felt quite outdated. Hoping the management takes this as constructive feedback to improve both service and their facilities.

Although pictures on Agoda site looks good, but after staying, we had a terrible experience. Rooms got so much less lights, it makes you feeling of depression. Basic facility like hand towels are not provided. Even TV in the room is so primitive (21 inch fat one). And the most horrible issue is that foul smell of sewerage comes in from wash room. After making a complaint, room was changed but even the other rook was like this.