Ski Holidays
2 People, 1 room
»

Room 1

Adults
(18+)
2
Children
(0-17)
0
Children's ages at time of return
Add room
DONE
Total nights
View Holidays

Turquoize at Hyatt Ziva Cancun

Cancun, Mexico
5 out of 5
Approx hotel star rating
Based on 33 reviews

1 / 57

See more
See less

Official Description

Welcome to Turquoize, a serene adults-only haven, ideally situated within Mexico's most coveted family resort — Hyatt Ziva Cancun. Standing tall above a scenic peninsula surrounded by three sides of sparkling seas, Turquoize grants guests an exclusive getaway—complete with special adult-only access— within an all-ages resort. The lavish adults-only suites overlook the resort's best seascapes and include butler services, private transfers, swim-up suites and VIP access on top of Hyatt Ziva Cancun's extraordinary amenities. That's the Evolution of All-Inclusive.

Amenities

  • Sailing
  • Aerobics
  • Fitness
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Transfer service
  • Airport Shuttle

Room Prices & Availability

Rooms

1 / 3

Double Turquoize Ocean Front Master King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 2

Double Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Single Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Single Superior Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2008
  • Total number of rooms : 547
  • Number of floors (main building) : 11

Turquoize at Hyatt Ziva Cancun is booked in hotel categories: Business hotels, Beach hotels, Green Hotel, Only adults and Hotels with spa.

Facilities

Most popular facilities

  • Sailing
  • Aerobics
  • Fitness
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Transfer service
  • Airport Shuttle

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 15:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Wi-fi*
  • Transfer service
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private pool
  • Bikes available

Activities

  • Sailing
  • Aerobics
  • Fitness

Health and beauty

  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre

Business

  • Meeting room
  • Projector*
  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 8

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi

Meals

  • All inclusive
  • Gluten-free meals
  • Vegetarian meal

Tripadvisor Reviews

Tripadvisor traveller rating

33 reviews

Traveller rating

Excellent
21
Very good
2
Average
3
Poor
0
Terrible
7

Rating summary

Location4.9
Sleep Quality4.7
Rooms5.0
Service4.6
Value4.5
Cleanliness4.8

Recent Tripadvisor reviews

433allisone

 

Rescheduling Nightmare

31 Mar 2026
I had planned to visit this property with my sister from March 7th-11th. The cancellation period for my booking ended on February 21st. On February 22nd, El Mencho was killed, and the US government issued warnings for residents traveling to Mexico. I began trying to cancel my reservation the next day. The hotel would not speak directly to me about this, because I booked the stay through my Chase Sapphire Reserve portal. So, I began trying to address the situation through the Chase travel assistant service. Despite the situation after El Mencho, the hotel would not approve a refund. They told the Chase travel assistant, however, that I could change the dates. Around Thursday, February 26th, I proposed January 16th-20th of 2027, and the hotel claimed they were "sold out." I was told to look on the Chase travel portal and find dates shown as "available" there to propose instead. Starting in April of 2026 and going all the way to April of 2027, I could not find a single range of 4 nights on the Chase travel portal that was not "sold out". This is, obviously, wrong, so the Chase travel assistant, again, tried to help me . On March 5th, someone with the hotel's booking team (finally) told the Chase travel assistant on the phone that the change to January 16th-20th was approved, but that they needed to submit the request via email to finalize it. Today the hotel's booking team changed their tune and said, again, the reservation was non-changeable and non-refundable. Both I and the Chase travel assistants spent hours over the past two weeks trying to work with the hotel to find a solution, to no avail. I used $4,000 in credit card points to pay for a trip that I am not going on. I realize this is a first world problem, but I am, frankly, appalled that a hotel group as large as Hyatt would not accommodate a change in dates in light of the recent issues. I will avoid all Hyatt properties in my future travels.

J-LO5

Las Vegas, Nevada

Best staff in town!

30 Nov 2025
Such an amazing experience! We were met with friendly staff that made us feel at home. The food is incredibly delicious and catered to each individual in our group. Aidee met with our group and completely elevated the experience to another level! We will definitely be coming back!

SergioCCR

Houston, Texas

HYATT ZIVA CANCUN RESORT / AN ABSOLUTE PARADISE.

30 Nov 2025
HYATT ZIVA CANCUN RESORT / AN ABSOLUTE PARADISE. My wife Margarita and I spent eight days in Cancun to celebrate our anniversary and stayed again in the Turquoise section, this great resort where we have been several times before. The quality of the services and facility installations are superb including the different restaurants and amenities. I also enjoyed the very well-equipped gym. The beach and ocean views are truly paradisiac, offering the iconic white sand and striking turquoise water that Cancun is famous for. Management Excellence: A special and emphatic thank you to Marcelo Peon Lozano and Sofia from management. Their absolute support and dedication ensure that the guest experience is seamless. Any issues or requests we had were addressed immediately and with grace. Prime Service Team: Our stay was made exceptional by the attentive and personalized service provided by the following team members: Miguel, Juan. Alfredo, Gaby and many others. They offered prime, consistent service at every moment, anticipating our needs and always greeting us with a warm smile. We will be back soon!

P2302ASmarinak

 

Special gratitude to Federico and Alfredo

30 Sep 2025
You can read all amazing reviews here. All of them are truthful . Totally recommend to go! My review is for two special persons that made our vacation unbelievable. Thank you very much to Federico from Habaneros restaurant! Thank you for your attention and hospitality! You are amazing. Special gratitude to Alfredo from French restaurant "La Bastille" . Cuisine was great, but the representation was over expectations. The fire show for desert was great. We felt special!

S4366AGaprilb

Arlington, Virginia

PERFECTION! Unforgettable Luxury at Hyatt Viva Cancun Turquoise Tower!

31 Jan 2025
You will LOVE this resort! Our stay at Hyatt Viva Cancun Turquoise Adult-Only Tower was nothing short of amazing! This resort offers the perfect blend of luxury, relaxation, and fun. Highlights: Adult Pool Vibes: The atmosphere at the adult pool was lively yet chill, free from the noise of kids—an ideal spot to relax and unwind. Turquoise Cabana Experience: The cabana service was outstanding, and Saturnino, our waiter for the entire week, made the experience even better with his fantastic service. Top-Notch Butlers: Natasha and Miguel, our butlers, were incredibly communicative and went above and beyond to fulfill every request and answer all our questions. Their attentiveness was a highlight of our stay. Incredible Rooms: The rooms are fantastic—spacious, modern, and equipped with a hot tub on the balcony, which was one of our favorite features. The bathroom is fantastic! Spa Day: The spa was absolutely top-notch—a must-do experience for anyone looking to unwind further. Dining: The resort food met expectations, and we particularly loved the steaks at La Bastille and the hibachi. Breakfast at Tradewinds was a daily treat, and I highly recommend trying the "blue drink" at Turquoise—it’s delicious! Service & Cleanliness: Every staff member we encountered was kind, courteous, and professional. The property itself is impeccably clean and well-maintained, adding to the overall luxurious experience. Memorable Events: We celebrated New Year’s Eve with a fantastic fireworks display and had an absolute blast at the foam party by the adult pool earlier in the week. Final Thoughts: This resort exceeded our expectations, and we can’t wait to return. Next time, we might even bring the kids since the family-friendly side of the resort looked equally fun. Hyatt Viva Cancun Turquoise Adult-Only Tower has earned its spot as our go-to resort in Cancun!

More Hotel Information

To take into account

  • Only Adults
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
Enquire Online
Enquire Online

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return