This is a tough one as we did enjoy our stay… So straight off the bat, we got a stonking deal for what is an apartment with private pool. Having our own pool was great… not had this before. The kitchen/lounge was huge & the TV’s in the bedroom & lounge were both massive with Netflix & Youtube so that’s good and the staff are all lovely, they really are. But as much as we enjoyed our time there, it’s the details that let it down sadly. The standards of cleanliness is lacking & the room(s) we stayed in need updating. It’s not the big items, it’s the small things like towel rails hanging off the walls, wonky taps where they’ve repaired leaks, only one towel each… no hand towels, no pool towels, no tea towels in the kitchen, only 1 plate, dirty mastic/sealant around all the bathroom fittings, dirt build up in the corners, pealing paint etc. It’s a real shame as it could be amazing IF they would address the basics. They have a great hotel with great facilities let down by standards. And what’s highlighting it is the fact we’ve just checked into our next hotel in Sanur & it’s immaculately clean, smells fresh etc. with plenty of towels. It is what it is…