We booked our stay just one day in advance, and not a single person from the hotel bothered to inform us that the ONLY road leading to the property was completely under construction. On the way there, fresh asphalt got stuck to our motorbike wheels, which then collected stones and debris, turning the ride into something straight-up dangerous. But that was only the beginning. When we came back from dinner, the road was ENTIRELY BLOCKED. Construction workers had simply shut down all access. No warning. No alternatives. Nothing. If it weren’t for a random young guy who literally guided us through narrow dirt paths in the dark, we would have been forced to book a night somewhere else. What makes this even worse? Hotel management KNEW about this situation. Guests were leaving their bikes and walking to the hotel. And yet, they couldn’t even do the bare minimum — like having one single staff member on duty at the entrance while the road was closed to help guests get in. Google Maps doesn’t show those tiny alleys at all. Without that guy, we would have been completely stuck. The final point? The staff promised to at least clean the motorbike wheels so we could safely ride back to Canggu. And how did they “solve” the problem? They poured a bit of water from bottles on the wheels. Seriously??? Fresh asphalt. Stones stuck everywhere. And your solution is… a splash of bottled water? Absolutely unbelievable. Hands down the worst experience we’ve ever had in Bali. This hotel calls itself a 5-star property, but it barely qualifies as a 3-star one. Ubud is full of truly great places — do yourself a favor and stay far away from this one.