Ulu Segara Luxury Suites & Villas

3 weeks at Ulu Segara what just what we needed & wanted. Having been to Bali many times we wanted somewhere off the beaten track, small number of suites & villas, stunning pool & awesome food & cocktails. This package delivered & more. The staff were so friendly & welcoming & after 3 weeks we were sad to leave. The buffet breakfast was great - with made to order coffee &tea plus eggs cooked fresh & delivered to your table. The mixed omelettes were delicious & I asked for poached eggs or French toast / maple syrup on some days. We ate late (7-10 breakfast) & used our LE vouchers for dinner - cocktails & then a two course dinner - either entree & main or main & dessert. The creme brulee was delicious. Margaritas were our cocktails of choice but quite a few more to choose from. Our suite was cleaned to a high standard each day & at the same time. Pool was fabulous & the women at Swari Spa & Massage gave fabulous treatments - included in our package. Highly recommended.

The staff off the hotel is amazing, everyone is really kind, nice and helpful. Because it’s a bit hilly you can ask a buggy for transportation on the resort. The view on the ocean from the room is great, all you see is sea. The rooms are very big, it’s not new anymore but still good quality.

This is listed as five star but it is clinging onto a five star rating by its fingernails. We were a little disappointed with this resort. Here are the pros and cons: Pros: The staff are for the most eager to please and very respectful, friendly and courteous. The rooms are massive and have almost all you need. Though bring your own hairdryer as the one in the room is a tiny travel one and very poor. Your room is attended daily, bed made, tidy up. The. Pool is great, good size, very clean, comfy sunbeds, towels supplied and also pool noodles. There is a swim up pool bar open every day. The view from the pool and rooms is definitely seaview and very relaxing. There is free internet and it is good though not secure. You can use sea canoes for free, you just need to book in advance. There is a buffet style breakfast, which though limited is good enough. There is a free buggy to take you to and from areas. Cons: The facilities are tired everywhere. The bedrooms though huge are in need of updating in areas. Out patio door did not have a functioning lock and a latch had been substituted which was not secure and hence the door did not fully close. There is a rainwater shower but it was pathetic, it was hanging off slightly and the water power was very lacking. There was mould in areas in the bathroom. On numerous occasions our toilet system would get stuck and we had to lift the lid off and lift the ballcock to stop the constant filling noise. The bed though made each day was not changed in the 10 nights we stayed as there was a stain on one of the pillows the whole stay. The towels were replaced frequently but you were not always guaranteed to get the same number of towels and often found you were missing some. Though the furniture and fixtures are of decent quality they are getting old and tired. Especially our mattress. The tv was a decent size and the channels adequate but you do occasionally lose channels for periods of time. There are tiles missing in the pool, a safety cover for drainage in the pool is missing too which would be a huge safety issue in other countries. The staff seem to be confused as to what inclusions people are entitled too and communication between some staff is totally confusing. The menus are limited and the standard of food varies greatly on different days. So dont expect the same standard all the time. Give up on hoping for a decent chicken on any meal as they seem to dehydrate it in any cooking process. I have never seen chicken so dry. Dont book with the onsite tour guide before checking with others. Though he is very nice you will probably find a better service if you shop around. There are steps to the beach, a total of 89 but the last few are dodgy and then you have to stumble across rocks. So definitely not suitable for any disabled or elderly person. I couldnt get onto the beach so dissapointed. You cannot walk from this resort to anywhere. You have to get a taxi. Even just to the resort next door.

After staying at many hotels over the last 11 visits to Bali (all 4 and 5 star) at various locations on the island this is the number 1 for us. The suite- outstanding large and clean with all amenities. Bathroom with all the frills ,kitchenette with large refrigerator/freezer and complimentary soft drinks/bottled water replaced every day. Sound system /TV and comfortable lounge. King size comfortable beds. Great breakfast and great coffee to start the day. Swimming pool large and deep. Best value for your money. The staff- first class with nothing too much trouble and smiles from ear to ear. We’ll be back for sure. Give this hotel a go. You won’t be disappointed.