Outstanding service - the best I have ever received from 5 star hotel. Our butler was very helpful and sometimes I had a feeling like he could read our thoughts and suggest just the right thing for us. Breakfast in Umama is something what you need to experience: you have delicious and luxurious a’la carte selection and also fresh buffet options. And if there is something specific you want, they will gladly try to fulfill your wish. Umana villas are really spacious and beautifully designed. Also 24h room service was excellent. The only thing that could be improved was the yoga room, which was noisy because of the nearby construction site. Also, the music selection in the gym could be more energetic, not the same as in the yoga room. Beach and beachclub was also really good, but it can be quite full in weekends so it’s better to book sun beds before going. And pool were really warm - for a Nordic people little bit too hot :) Kidsclub staff were really energetic and helpful. Also buggy drivers who happily helped our children and for a bonus let our 8-year old son to turn the buggy wheel. Everyone in Umana were extremely helpful and service standards were very high. In summary the best service we have ever experienced (and we have been a lot in different 5 star hotels over the world). We are really grateful that we choose Umana for our vacation in Bali. Thank you all!