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Una Vida Tulum

Riviera Maya, Mexico
4 out of 5
Approx hotel star rating
Based on 101 reviews

1 / 53

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Official Description

Una Vida is a hidden gem that lies surrounded by the crystal waters and the lush jungles of Tulum, Mexico. Una Vida was designed, built and decorated by a group of creative entrepreneurs, architects and designers and it is the fruition of their collective love and inspiration - something you can deeply feel once you enter inside. Our place is designed with locally sourced custom furnishings and handcrafts, giving a magical touch to the environment. At Una Vida, you will enjoy the luxurious comfort and unique concept of a rustic and charming hotel, in which all villas and spaces are designed to make you feel the presence of nature, despite being only a few minute walk from town. The town of Tulum has a lot to offer and Una Vida is located within the Northern jungle side of the village - away from the noise, yet close to an amazing selection of restaurants and bars, and away from

Amenities

  • Darts
  • Massage
  • Parasols
  • Waterpark
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Babysitting
  • Safe
  • Cloakroom
  • Garden
  • Terrace
  • Toaster
  • Private pool
  • Bikes

Room Prices & Availability

Rooms

1 / 11

Double Tropical Room | Plunge Pool

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Bathtub
  • Balcony
  • Bathroom : 1
  • Room size (sqm) : 35
  • Hairdryer
  • Shower
  • Wi-fi
  • Internet access
  • Number of bedrooms : 1
  • Private Pool : 1
* Some services shall be paid at the establishment
+ More
1 / 5

Double Tropical Terrace

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Bathroom : 1
  • Cot on demand
  • Terrace
  • Internet access
  • Wi-fi
  • Number of bedrooms : 1
  • Room size (sqm) : 35
* Some services shall be paid at the establishment
+ More
1 / 15

Villa Villa Jacinta

Bedroom 3: Double bed 131-150 width (2 units)
Bedroom 2: King-size bed 150-183 width (1 unit)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Satellite TV
  • Bathrobes
  • Fan
  • Living room : 1
  • Fridge
  • Kitchen utensils, plates & cups
  • Number of bedrooms : 3
  • Internet access
  • Wi-fi
  • Cooker
* Some services shall be paid at the establishment
+ More
1 / 10

Studio Jungle Studio

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Centrally regulated air conditioning
  • Bathroom : 1
  • Room size (sqm) : 50
  • Wi-fi
  • Internet access
  • Number of bedrooms : 1
  • Safe
  • Fan
  • Bathrobes
* Some services shall be paid at the establishment
+ More
1 / 12

Suite One Bedroom Suite

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • Wi-fi
  • Bathrobes
  • Tea and coffee making facilities
  • Internet access
  • Centrally regulated air conditioning
  • Cot on demand
  • Bathroom : 1
  • Living room : 1
  • Terrace
  • Fan
* Some services shall be paid at the establishment
+ More

Villa Three Bedrooms

+ More

Suite One Bedroom

+ More

Statistics & Profile

  • Year of construction : 2016
  • Total number of rooms : 20
  • Number of floors (main building) : 2

Una Vida Tulum is booked in hotel categories: Hotels with charm.

Facilities

Most popular facilities

  • Darts
  • Massage
  • Parasols
  • Waterpark
  • Car park
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Laundry
  • Babysitting
  • Safe
  • Cloakroom
  • Garden
  • Terrace
  • Toaster
  • Private pool
  • Bikes

Amenities and services

  • Small pets allowed (under 5 kg)
  • Car park
  • Key Collection from 00:00:00 to 23:59:00
  • 24-hour reception
  • Check-in hour from 15:00:00
  • Check-out hour to 11:00:00
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Secure parking
  • Airport Shuttle*
  • Laundry service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Hotel safe
  • Cloakroom
  • Garden
  • Terrace
  • Bicycle storage
  • Hotel’s own bike shop/workshop
  • Toaster
  • Dining area
  • Private pool
  • Electric kettle
  • Bikes available
  • Towels and bed linen

Activities

  • Darts

Health and beauty

  • Massage*

Restaurant service

  • Café
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Breakfast room

Entertainment

  • Parasols
  • Waterpark*
* Some services shall be paid at the establishment

Meals

  • Breakfast from 09:00:00
  • Breakfast a la carte
  • À la carte lunch
  • Set menu lunch
  • Brunch
  • À la carte dinner
  • Set menu dinner
  • Gala dinner*
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

101 reviews

Traveller rating

Excellent
75
Very good
19
Average
1
Poor
3
Terrible
3

Rating summary

Sleep Quality4.5
Location4.1
Rooms4.0
Service4.5
Value4.0
Cleanliness4.4

Recent Tripadvisor reviews

Lurfer1

Banbury, Oxfordshire, England

Beautiful hotel, excellent value

30 Sep 2025
I stayed here for two nights with friends at the start of a work trip. The hotel was great value. The rooms are stylish, but fairly basic, really pleasant though with comfortable beds. All situated in the jungle area of Tulum. One call out/slight negative potentially is the location, whilst beautiful it is not in the main hotel area of Tulum and you probably need a bike or some form of transport to get to the beach as it’s a bit too far to easily walk and taxis are a complete rip off and expensive in Tulum. I didn’t actually visit the beach as Tulum currently has a massive problem with seaweed, which is covering most of the beach area, so it didn’t feel like a good idea. Instead we walked into the town for breakfast and then spent time relaxing by the beautiful pool at the sister hotel The Bardot. Whilst this is a ‘sister’ hotel it actually feels part of the same hotel and you simply walk for a couple of minutes on gravel paths through the beautiful garden to get to the pool. The pool is open 24hours and I actually swam about 5am on the first day as the jet lag kicked in. Amazingly relaxing just being on my own in the beautiful pool which is a decent size so you can swim lengths. You have complete access to all The Bardot facilities, the bar and restaurant are really good with the service and standard of food high. Una Vida also has a nice pool. The hotel staff were really great, they are super helpful organising a Taxi to meet us on arrival at Cancun airport etc. they communicate via WhatsApp and are happy to answer any question you have, very promptly. Overall we had a great stay and I would definitely stay again if I was in Tulum.

free5925

 

3 MONTHS DEALING WITH THIS APPALING EXPERIENCE!!!

31 May 2025
Una Vida looks great on their website and they sent a really nice welcome text a few days before our arrival. When I was driving around trying to find the place the location is wrong by about a block in both Waze and Maps. This was no big deal and I would never ding a hotel for a simple mistake. The location was really pretty ugly, dirty and not someplace I would walk around. When we pulled up a very sweet gentleman welcomed us with a smile and grabbed our luggage. It gets absolutely appalling the minute we walked into reception. I said hello and the receptionist didn't look away from her computer and said "what can I do for you" no hello no welcome just a disgusted look on her face making sure we knew she didn't like us. Her next words were "there is a problem with your reservation and you owe $65 more. I said what for and she said "because she is Costa Rican and not Mexican......looking at my partner. I was instantly defensive and said BS and asked for the manager or owner......she called in front of us and was so rude in the way she told the person we wanted to talk with them. The next conversation was it just wasn't $65 but $65 additional each night......but we could just skip breakfast and not pay the additional if" THAT WOULD MAKE US HAPPY". My next words were" this does not feel good" and we left. I put in a dispute with Amex and 2 days after Una Vida charged my card another $1250.00, I had to dispute this charge too. After 3 months both charges are now resolved in my favor. This whole this thing with Una Vida was a horrible experience, although i am truly so grateful. We ended up staying at the El Dorado on the beach, with kind wonderful employees, excellent food and even a few hundred dollars less. If you do stay with Una Vida.....watch your back, don't leave anything in your car and check your cc statements, do this even if you have a good experience staying with them.

Explore60484309788

Australia

Beautiful hotel

31 Jul 2025
We were a family of 5 and stayed in the 3 bedroom villa. The villa was fantastic - every room had lots of space for my teenagers. We loved the private pool in our villa and also enjoyed the main hotel pool. Everyone we dealt with at the hotel was fantastic and they had great advice on where to each and booked a tour to swim with the turtles and explore a cenote which we loved. Thank you Una Visa

Over_the_jill

Coeur d'Alene, Idaho

Wonderful!

28 Feb 2025
We just had the best, most relaxing stay at Una Vida! It was a rustic and personalized experience thanks to Guadalupe who was able to arrange everything from a massage to all our transportation. And a special thank you to Santos and his meal crew for the wonderful hospitality and delicious food and drinks. Highly recommended!

Sam-107651

Newcastle upon Tyne, Tyne and Wear, England

Perfect location and atmosphere

28 Feb 2025
Perfect location just off the main road making it easily walkable but peaceful. We debated staying at the beach but were really happy that we chose Una Vida. The atmosphere, cleanliness, pool and staff make this an excellent choice for anyone’s trip to Tulum

Tripadvisor Overview

Una Vida is a tropical oasis tucked away in the jungles of Tulum. We are just a few minute stroll to town and 3.5 miles to world class beaches. Tulum Town offers some of the best restaurants, shops and bars - all of which are very authentic and affordable. Our guest have full access to our grounds which consist of two restaurants, two resort style pools, palapa bar, yoga shala, fire pit, tezmazcal and sound healing. Una Vida offers some of the most spacious and well-appointed accommodations in all of Tulum. We were awarded the 2017 Best Hotel Design Award for the entire Riviera Maya. We were the first non-beachfront property to ever receive this honor. We are proud to be the premiere boutique hotel in Tulum Town. We designed our spaces with sharing and families in mind. Our 1 and 2 bedroom units offer spacious detached living areas with full kitchenettes, dining rooms and lounging daybeds. All rooms have private outdoor space and first floor rooms have extra large outdoor showers and bathtubs. Villa Jacinta is our private 3-bedroom, 3.5 bathroom villa with a private dipping pool, outdoor lounge and dining area. All of the bedrooms have ensuite bathrooms and private outdoor space.

More Hotel Information

To take into account

  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Deposit on arrival
  • Identification card at arrival
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
  • EuroCard
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return