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Universal's Hard Rock Hotel

Orlando, United States
5 out of 5
Approx hotel star rating
Based on 12322 reviews

Official Description

The coolest hotel on the planet. Live like a rock star and savor the perks of rock n roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and amped-up recreation. Your stay here rocks even more, because you get the exclusive benefits of staying in Universal Orlando. Skip the regular lines with free Universal Express Unlimited* ride access at participating attractions in Universal Studios Florida and Universal's Islands of Adventure. Breeze into one of the Universal parks earlier than other guests with Early Park Admission**. Plus, it's a quick hop to the parks with free transportation. *Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal's Volcano Bay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. **Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal's Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal's Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Amenities

  • Fitness
  • Beach volleyball
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Game room
  • Pub
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire
  • Airport Shuttle

Room Prices & Availability

Rooms

Quadruple Standard 2 Queen Room

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 34
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More
1 / 2

Quadruple Future Rock Star Suite

Bedroom : King-size bed 150-183 width (1 unit) or Single bed 80-130 width (2 units)

Facilities

  • Room size (sqm) : 74
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Triple Deluxe King Room

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Room size (sqm) : 37
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Hard Rock Club 2 Queen Room

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 34
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Quadruple Deluxe 2 Queen Room

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Room size (sqm) : 46
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Garden View 2 Queen Room

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 34
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Quadruple Pool View 2 Queen Room

Facilities

  • Room size (sqm) : 34
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Triple Hard Rock Club King Room

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 34
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Triple King Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 650
  • Number of floors (main building) : 7

Universal's Hard Rock Hotel is booked in hotel categories: Business hotels, Hotels with charm and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park* 28 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 16:00:00
  • Check-out hour from 11:00:00 to 11:00:00
  • Mobile phone coverage
  • Wi-fi*
  • Car hire
  • Valet parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private pool

Activities

  • Fitness
  • Beach volleyball*
  • Golf*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub

Business

  • Conference room
  • Meeting room
  • Business centre

Restaurant service

  • Bar
  • Restaurant : 1
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Air conditioning in Restaurant

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 1
  • Outdoor heated pool : 1
  • Sun loungers
  • Parasols
  • Children playground*
  • Kids’ club
  • Game room
  • Pub
* Some services shall be paid at the establishment

Popular Room facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
  • CD player
  • Pay movies
  • Alarm clock
  • Minibar
  • Tea and coffee making facilities
  • Ironing set
  • Carpeted floors
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Central heating
  • Individually adjustable heating
  • Safe
  • Balcony
  • Wheelchair-accessible

Tripadvisor Reviews

Tripadvisor traveller rating

12322 reviews

Traveller rating

Excellent
7374
Very good
2807
Average
1154
Poor
576
Terrible
411

Rating summary

Location4.9
Sleep Quality4.4
Rooms4.3
Service4.4
Value3.9
Cleanliness4.5

Recent Tripadvisor reviews

828treyc

 

This year 2025 - Room Rates, BE AWARE

31 Oct 2024
I have visited Orlando Universal for the past 18 years. BE AWARE if you're looking to book this hotel or the Portofino...the rate increases vs. same time LY are out of control. Hard Rock is an easy 40-50% more expensive (Portofino 100% in most cases) with no additional amenities. Rooms are decent...you're paying for the location (mostly). But this year they hiked their rates insanely...LY almost any week it was $6xx.xx and there were two weeks that dropped to $480 (Garden room)...TY...$900-$960 same room, same amenities. CRAZY. Also be aware...they're changing their room rates EVERY day...!

Guide722061

 

Clean and friendly fast passes added bonus

30 Apr 2025
Nice and clean friendly staff we had club level wouldn’t say I’d do it again as wasn’t really there for the food apart from breakfast. Rooms were well equipped had a lovely coffee machine. Only down side was there was 5 of us 2 adults 2 teens and a 7 year old not a lot of space once the fold out bed was up and the fold out bed was very old and dated. Pool was fun and the fast passes you get from staying here we’re definitely worth it

X3808YYjamesl

 

Staff mistakes are at your expense

30 Apr 2025
We are season pass holders and visit Universal at least 2–3 times per year from New England. We've never had an issue until now. During check-in at the Hard Rock Hotel, due to a mistake by the staff member assisting us, my bank card was charged nearly six times the correct amount. Instead of the expected $600, it was nearly $3,000. We work hard and save carefully for these trips, and this error completely wiped out our available funds — leaving us with zero spending money for 1–3 business days while the issue is resolved. Now, I have to explain to my kids that despite planning ahead and saving, we won’t be able to enjoy parts of our vacation due to a mistake made by the Hard Rock staff. If any overdraft fees occur, I’m expected to cover them myself. When I asked for a simple courtesy, like comping a dinner to help ease the hardship they caused, I was told there were "no notes on the account" — not surprising, considering if proper attention had been given in the first place, the error likely wouldn’t have happened. We have stayed at every Universal hotel over the years, but we will not be returning to the Hard Rock Hotel. Shame on them for making a massive financial mistake and refusing to help in any meaningful way afterward.

S40ORR

York, North Yorkshire, England

Overpriced and dated

31 Jan 2025
Outdated room , toilet stopped flushing they suggested using the gym toilets i was gobsmacked.Desk chair was in a terrible state. The only good points are location and the water taxi's. Even the onsite Starbucks was poor. Staff were ok but we will not be back.

joroswfire

Scotch Plains, New Jersey

Not a 5* at all.

30 Apr 2025
This is not a 5* hotel. Stained carpets, ripped towels, paper thin walls and plastic sun loungers. This is maybe a 3*. The walk to the park is a big positive but that’s about it. Sorry Hard Rock but you need to do a better job. This hotel needs a complete overhaul. Would not stay there again. Had a fun trip with my teenage daughter but hotel was sub average.

Tripadvisor Overview

The coolest hotel on the planet. Live like a star and get treated like a celebrity with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible memorabilia and amped-up recreation featuring live music—including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of staying at Universal Orlando.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • Diners Club
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return