Urbanica Fifth Hotel

This is the review all people need I promise. So, just to be prepared, if you book here a security deposit is $200 and refundable when you check out, but you still have to pay the resort fee when you arrive which is about $120. There is no food available at the property. There is a restaurant in there that was open until late 2024, but now anymore. “Room Service” is literally just someone going directly across the street to a vegan place and picking it up. If you’re cool with that then awesome, but not everyone is vegan obviously. In addition to no food, there’s no alcohol. There’s a bar in the lobby where the old restaurant is, but no one works there and you have to leave the hotel and buy your own drinks if you want them. I had to go down the street to a gas station to get beer and such. In the room, it was so dark we had to ask for a lamp for one of the night stands. There’s string lights on top of the furniture that goes above the tv, but there is no switch for them on the wall so you literally have to climb up and push the button on the string lights like in a teenager’s bedroom. There’s no hooks to be found in the room. Literally none to hand anything. There a few hangers and one over the toilet shelf with two tiny hooks, that’s it. The shower has no shelving or hooks either. Nowhere to hang towels, wet items, nothing. There’s 1 chair in the whole room and it’s wood so not the comfiest. Staff speaks broken English, but they were very helpful once they understand what you’re asking. The rooftop pool is nice and the day beds are free to use so that was the best part. I really hope they make improvements to their rooms and their amenities because it’s really lacking.

I booked via a travel portal and received an email saying check out was at 12. I received no instructions or communications directly from the hotel so proceeded to check out according to the check out time I received via email. The hotel staff began incessantly knocking on my door at 10. The housekeeper told me they had the wrong room. I proceeded to shower and get dressed. Every few minutes there was a knock at the door but no one was there when I opened it. The last time, the manager clearly had an attitude telling me check out was at 10 and that I needed to hurry and leave. I told her the instructions I received said 12. I rushed to leave just after 11am with no where to go because my ride was scheduled to arrive at a later time. I don’t appreciate the nonexistent communication, the unreasonably early check out time (hotels usually have 11am or 12pm check out times), nor the attitude the manager gave me. If they aren’t going to clearly communicate check out times, they should at least make sure their travel partners have the correct times. I had a future stay already reserved with them and will be canceling it due to this experience.

We’re do I begin, the hotel was absolutely beautiful, rooms were nice and clean and the view off the balcony was a sight to see, more importantly the customer service from the staff was nothing short of amazing, a special shout out for FRANCA, such a wonderful person, very helpful and friendly, need a place to stay?! come here! Thank you, FRANCA, for everything, you made my birthday stay a little more special, 🫶🏽