Ventus Ha´ At Marina El Cid Spa & Beach Resort

We stayed at Na and it was fabulous! Special shout out to David (our butler) for checking in on us often ensuring we had everything we needed. He is the best! Thank you for making our stay great! Pool service was prompt and often. We ate at a different restaurant each night our favourite is Kobo. The weather was 30-32 each day and sunny. The resort is very clean. Several pools to choose from with lots of lounge chairs. Activities each night. Also several bars on the resort.

Family of 5 (ages 11, 13 and 14). Resort was a let down after seeing all these high reviews. We did go during Spring Break, so I imagine the resort was fuller and influenced a number of our experiences. Visually the resort was very nice (pools, rooms, restaurants etc.). Greenery on all the resorts is beautiful and well maintained. In general staff was all great. Another good thing about our resort is that we arrived at 8 am and were very pleasantly surprised that they had our room ready for immediate check in, which was definitely a bonus after flying all night. We had a family room and adults shared a bed, 1 kid went in one of the double beds, another kid in another double bed and another kid slept on the small couch (asked for extra bedding). Wifi was very weak through much of the resort (so weak pool side that I couldn't even view emails). Food was not great, and we go to many Mexican all inclusive so I know that the food is generally not the greatest, but this was sub par. You can only book a restaurant for dinner for 2 nights at a time each day. Despite going first thing each day, we could only ever book a restaurant for 9 or 9:30 pm. Every single time we went to book a restaurant, they immediately asked us our room number before they would tell us if anything is available. Which leads me to believe there's clearly a hierarchy system about what reservations are available depending on if you have paid for concierge or perhaps some other status and explains why some people in these reviews say that they got great reservations times at all the restaurants and some say they couldn't even make a single reservation. At first we were upset about the late dinners, but then they turned out not to be so bad because the evening entertainment was so horrible. We've been to many large all inclusives in Mexico over the years and usually really enjoy the evening entertainment, but these shows and the venue where a joke compared to similar star hotels we've stayed at in the past. Tried to watch 2 different nights, and both times we walked out they were so bad. So having a late dinner turned out to be our evening entertainment. As for the restaurants they varied. Dolores for lunch is your best bet every single time and it generally had good food. The buffet for dinner was horrible. We went there one night and had to wait in line for 30 minutes to be seated despite going for a non-prime dinner time of 8:30 pm. Then when we got in, half of the trays remained empty and what food was left was not edible it was so bad. The bars were all good and the Marina building bar had some decent evening bands. Room service was easy and included but took over an hour each time. Drink waiters at all pools were very good and attentive. The time share guys were annoying and always trying to trick you into thinking they're not selling you time shares and giving information, only to find out they're trying to lead you into a time share seating. One guy called us early one morning and woke the entire room up to try sell us on a time share. There were many pools to choose from. The problem is we had to ask for a map of all of the resorts and they handed us a poor photocopy that had half of the Ventus Ha buildings missing. We found the same map on one spot on the property and not good signage around telling you how to get to places. So it was very difficult to navigate around all of the resorts and we didn't discover some very cool pools until the last night due to lack of signage. If you wanted a pool chair at Marina pool (the loud, fun, activity, cliff jumping pool) then you needed to get there at 7 am to lay a towel down. Ventus pool was similar results but a bit better. Ventus Ha pools had plenty of chairs to grab any time and a very relaxed quiet vibe with no activities. The map they handed us was missing half of the resort on it so we didn't discover until later on in our trip that there are actually 2 large pools at Ventus Ha. There are also 2 rooftop pools/bars. The rooftop bars are adults only and beautiful, but again with absolutely no signage alerting you of them and one of them not even being on the map, I would imagine most people don't even know they exist, which was accurate when we were there as they were always virtually empty. If you book through Costco and get a Costco credit, note that the true value is less then half of what they say it is. For example we had $350 USD credit and with that we bought 1 massage and the kids bought some trinket in the gift store. The messages are so overpriced at $249 for a deep tissue (was super unsatisfied as it it was definitely not deep tissue and felt like gentle rubbing). There are constantly guys going around trying to sell spa services and overhearing many speeches, they quickly give discounts and bundles making it about half the sticker price, but as soon as you say you have a Costco credit, they say there's no sales aloud with that. You can also use your credit at the gift shop, but again it's so overpriced with a bag of chips selling for $20 CDN and Sunscreen selling for $40-$50 CDN. Note that you can't get to Puerto Morelos by walking via the beach as there's a construction zone stopping you about 20 minutes into the walk and you can't cut through any of the properties to get to the road. The only way is an overpriced taxi as the road there doesn't have sidewalks, so I would never walk it with kids. The golf carts weren't on a timed schedule/stops and you had to go to a resort lobby to request one which meant often waiting 20 minutes, so we just walked everywhere.

We just returned from an unforgettable family vacation at Ventus Ha at Marina El Cid in Puerto Morelos, Quintana Roo, and we had such a wonderful time! The resort is absolutely gorgeous—full of lush greenery and natural wildlife, including crocodiles! The grounds are pristine, and it’s a large, sprawling resort with lots of activities, so you’ll never run out of things to do. Everything was meticulously clean, and the staff was incredibly friendly and accommodating, which made our stay even more enjoyable. The pools were a highlight for us! They were not only clean but so much fun for the whole family. The kids especially loved the water slide and the shallow pools, while we enjoyed the giant hot tub jacuzzi for some relaxation. Our room was immaculate, and we loved the hammock on our balcony that overlooked the pool—it was such a perfect spot to unwind. A special mention to Adrian and Albaro, the waiters at Ile-de-France for breakfast and Mercado de Dolores for lunch. They were so kind and accommodating, making sure our vegan diet was well taken care of. Thanks to them, we were able to get plant-based milk, sliced avocado, and beans every morning, which was a huge relief. Marisol, the concierge at Marina El Cid, was also a big help with securing dinner reservations for us—thank you, Marisol! While we had a fantastic time, there were a couple of areas that kept me from giving this resort a perfect 5-star rating. First, the beach was okay—not terrible, but not great either. Some areas had quite a bit of seaweed, which wasn’t ideal, but on the less windy days, our kids (ages 18 months to 7 years old) still had a great time playing in the sand, so it didn’t ruin our experience. The night shows were enjoyable, though I think they would have been better if they were held outdoors, rather than inside a conference room with minimal decor, no backdrop, and little lighting to create ambiance. The performers were great, and they changed up the shows every night, but with young kids, we only managed to stay for the 8pm show most nights. Big annoyance for us was the shower in the room. Very weak pressure, and the water keeps changing temperature on its own. I would have taken a lesser room with a good shower! As a vegan family, we did face some challenges with the food options. Breakfast, in particular, was a bit tricky for us, as finding adequate sources of protein was difficult. Sometimes the black beans or refried beans contained pork or cheese, so be mindful of that if you're vegan or vegetarian. Luckily, if you find the right waiter or cook who understands vegan dietary needs, they will do their best to accommodate you. The Mercado de Dolores had some good options, including the Asian counter and falafel bar, which had the most plant-based choices. We also frequently asked for tofu to add to dishes, which helped with protein. However, one frustration was when plant-based dishes were made with chicken or beef broth or cheese was added to the beans. My suggestion to the chefs would be to use vegetable broth and offer beans without dairy or meat. Overall, the dinner restaurants were very accommodating, and we especially enjoyed Kobo, which had plenty of options for us without any issues. Our kids also loved the Kids' Club, which was well-organized and offered a range of activities for them to choose from. It was a great break for us, knowing they were having fun and safe in a structured environment. In conclusion, while the beach and vegan dining issues kept this from being a perfect 5-star experience, the beauty of the resort, the friendly staff, the fantastic pools, and the overall atmosphere made it a trip we will never forget. I’d definitely recommend this resort and we can’t wait to return one day! Thank you to Marisol, Adrian, Albaro, and the Kids' Club team for making our stay extra special!

Amazing! Simply amazing, this was our third time at Ventus Ha and it is even better. The new buildings and pool are wonderful. Luxurious rooms, outstanding service, fantastic restaurants and pools. This place has it all and is our home in Mexico. We will be back again. Our butler Indira was fantastic, she was so attentive and helpful, quickly accommodated everything we asked. Thank you! We ate breakfast and lunch daily at Aakat, the food was always great, the service even better. Jason and Pedro welcomed us and treated us like great friends each time we were there. I have Celiac and the care to ensure all my food was safe, gluten free and no cross contamination was impressive. They truly go above and beyond, the kitchen would clean the fryer to safely make French fries and nacho chips each day for me. Thank you so much. Kobo is a must and our chef Rigo, didn’t disappoint, he was amazing, and the service Pedro Luis provided was equally as great. Waves bar was our place to play cards and enjoy the music each night. Josafat, the bartender, made each night special. He is a gem and outstanding bartender. The special drinks, martinis and mocktails he would create were perfect. The entire place is so clean and the staff are very friendly and are ready to help with anything you need. We will see you again. Thanks for another outstanding vacation.

The grounds of the hotel are beautiful! Every walkway is surrounded by perfectly manicured mangroves. The one bedroom suite was perfect for our family of 5. We put the baby crib in one of the bathrooms so everyone had a private sleeping area. The restaurants were all very good… if you can get a reservation. You can make one dinner reservation via email before you arrive. Definitely do this! Unfortunately, there is no pool or beachside food, you have to go into a restaurant and you are not allowed to bring food out. They were strict about this. We wished we could have eaten next to the pool with the kids. The buffets were the standard all inclusive buffet that you’d expect. Mercado de Delores was our favorite lunch spot-a food court with several types of cuisine with buffet plus made to order food. The pools at Ventus Ha were our favorite because they were less busy. They have a shallow area for little kids and chairs were easy to come by. The pools at Ventus and the Marina were a lot busier and had more activities. Adults: don’t go down the small slide at the marina, your bottom will get scratched/cut when you land at the bottom. Ouch! But the kids were fine. Don’t forget lots of $1s and $5s for tips! The hotel ATM fees are high. Bring pool toys, floaties, life jackets etc… for your kids. Overall, I would go back! Our family had a great vacation!