Ventus Ha´ At Marina El Cid Spa & Beach Resort

We had an amazing stay at Ventus Ha! The service and food were absolutely incredible from start to finish. Every meal was delicious and the staff everywhere at the resort went out of their way to make the experience special. Upgrading to Platinum was 100% worth it. The added perks, service, and overall experience really made the trip feel extra relaxing and elevated. A huge thank you to Gonzalo, our butler, who was truly fabulous. He went above and beyond to make sure everything was perfect during our stay. He was attentive, kind, and always one step ahead with anything we needed. His service made our vacation even more memorable. We would absolutely come back and highly recommend this resort to anyone looking for amazing food, beautiful surroundings, and outstanding service.

My Fiancé and I had an incredible time at Ventus Ha. The staff were friendly. The place was clean and the food and drinks were good. It was very relaxing and super accommodating. I really don’t have much to complain about. I think it would be appropriate for all ages. I want to give a special shoutout to Jose, he is a great bartender and a good friend. He made us feel welcome and was just an awesome person. Saul was great too and I’m happy to have met him. There was so many other people who made our experience memorable. Overall it seems like the staff here really take pride and care in their work.

I was disappointed with the resort. Impossible to get a chair at any of the pools. People were coming down, I was told, at 6:00 am and leaving a towel on a chair and often did not return for hours. There is a sign saying towels will Be removed after one hour but that did not happen. There was no one at any of the pools to report this to. I complained to the Platinum staff but nothing changed. When I arrived and checked in, no one accompanied me to my room. I was just given the key. I walked around with my suitcase for 30 minutes trying to find the building as it is very confusing. We had two butlers during our stay. Gonzo was the only one that interacted with us and offered help. He was excellent. He would text me every day when his shift started and send a copy of the daily events. He always had a smile when helping us with our requests and did all that he could to be of help. He was a pleasure. He was professional and went above and beyond to ensure our requests were met. The other butler we rarely saw or heard from. Finally trying to get dinner reservations was a competition. People were making them at 7:30 am I was told so the times we had to chose from were limited or not at all. We sometimes ate at 8:30. Being on vacation to me means I can relax and not be on a schedule but we were forced to go to the pools at 7:00 am for a chair and it was too late and then race for a dinner reservation. We never were able to get a reservation at the seafood restaurant. Gonzo, our butler, was the best part of the trip. The resort was disappointing

We just returned from an incredible stay at Ventus Ha’ at Marina El Cid Spa & Beach Resort, and it truly exceeded our expectations from start to finish. The atmosphere throughout the resort is beautiful and relaxing—welcoming, calm, and the kind of place that immediately puts you in vacation mode. The pools were a highlight for us. There are plenty of options depending on what you’re in the mood for—space to swim, lounge, and enjoy the day—and everything felt well maintained and easy to access. We also loved the hot tubs, which were the perfect way to unwind in the evenings. But the absolute standout of our trip was our butler, Gonzo. He did an exceptional job making us feel genuinely cared for every single day. He messaged us daily, checked in consistently, and went above and beyond with every detail we asked for. We were celebrating our daughter’s 18th birthday, and Gonzo made it so special—organizing cake, balloons, and helping with dinner reservations and timing so everything felt effortless. His warmth, genuine kindness, and dependability made a huge difference in our experience. It’s rare to meet someone who takes such pride in making sure guests feel looked after, and Gonzo truly did. The resort itself took care of every detail. Everything was clean and well kept, and the food was excellent across the board—no matter where we ate, we were impressed by the quality and variety. Overall, Ventus Ha’ at Marina El Cid delivered an amazing vacation: relaxing atmosphere, great pools and hot tubs, fantastic food, and truly standout service. We would absolutely return—and if you have the chance, request Gonzo. He helped make our trip unforgettable.