stayed at Viking Park Hotel in Turkey, which was advertised on your website as a 4-star hotel. However, in reality, it was far from that standard — I would rate it at most 2 stars. There were numerous issues during my stay: • Plates, bowls, and cutlery were often missing, and guests had to search for them. • Cleanliness in the dining area was unacceptable. • The description stated that there would be a deposit system for towels, but instead we had to buy them. • The offer mentioned entertainment, but every night there was only a disco, and no morning activities (such as poolside fitness) took place. • We reported these issues to your local representative, but we were told that “nothing could be done • The bartender was so busy talking on the phone all the time that he gave my 10-year-old daughter a beer instead of Fanta