The hotel is in a lovely location with spectacular views of the mountains, and the staff were friendly. Hotel was a bit tired and could do with an update and a lick of paint. The rooms weren't cleaned every day which I'd expect in a hotel described as 5*. A lot of the facilities/bars/second restaurant were not available when we were there and the food and drink were very poor. We were all inclusive but mainly drank water because the wine and soft drinks were not pleasant. Food was ok. but a lot of it didn't seem to be freshly cooked, and it wasn't kept warm/hot. Lots of extra costs not covered by the all inclusive such as Turkish coffee! I would have assumed that counted as a local drink? Gym tired with equipment that didn't work, and a steam room without steam. Entertainment program consisted of a one hour disco. Wifi was limited to one area and often didn't even work there - lounge was obviously overcrowded due to it being the only free wifi area.