Villa Cha-Cha Krabi Beachfront Resort

Quite unfriendly throughout. Not recommended. Waiter might have been tired but seemed fed up. By the end he was quite clearly looking at his watch (it’s 10.30 pm). Lovely place to sit. Food ok, plenty of choice. Quite pricey. Strawberry Daiquiri really nice but not much alcohol. Wouldn’t come back as unfriendly.

From the moment we entered, there was no basic hospitality. Nui saw us coming in but made no effort to greet us, offer a seat, or even acknowledge us properly. immediately made us feel unwelcome. we were looking to book directly but the price she offer is more expensive than online so she offer us to book online instead that really weird for us After checking in, we asked about the latest possible check-out time. We were told that even a short extension would cost 1,000 THB per hour — and not even a complimentary 20- or 30-minute grace period was offered. The staff member claimed the hotel was fully booked for the next day, but when we checked online ourselves, there were still several rooms clearly available. This came across as dishone, showing no flexibility . . We asked to borrow a lighter, and she said they didn’t have one — despite there being candles in the lobby. When asked how those candles were light up she said “from lighters form the kitchen” but made no attempt to help us get one or offer a solution. It was as if helping guests was not part of her job We travel often and have stayed at many hotels — this was by far one of the most disappointing service experiences we’ve encountered. Management seriously needs to address staff training, especially for night-shift employees. Hospitality starts with attitude, and sadly, that was completely missing here.

It says there’s a shuttle bus at 10 AM. They’ve changed this, but haven’t updated it online. The rooms are outdated and dirty. We saw a squirrel in a very tiny cage. This is truly animal abuse!!! We reported it to the reception, but they did nothing about it and laughed. The squirrel is extremely stressed and has no space to move. It’s heartbreaking. Give it a much bigger enclosure or set it free! Treat animals the way you would want to be treated yourself.

Great facilities and good peaceful location. Reception staff severely lack an understanding to service customers, poor english and lack of inititive to offer options for tours and transport to local areas. When i enterted the beach, I cut my feet and hands, staff offered no assistance for First Aid other than offer my partner a first aid kit, when asked for an incident / hazard report they did not understand what they were. Management need to review there Policies and Proedures and internal training before they can consider marketing Villa Cha Cha as a creditable Resort. In the meantime, my partner attended to my immediate medical needs and I will try and seek local medical attention if I can find a doctor.